Job Title: Application Systems Analyst/Programmer - Level 4
Location: Hartford, CT
Pay Rate: $70/hr on W2
Duration: 12Months
Job Description:
This is Us
Embarked upon a digital transformation to uplift the lives and well-being of our citizens, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the CT Bureau of Information Technology Services (BITS) Architecture & Strategy team, you'll be part of a team extending the enterprise architecture, solutions adoption, governance, and operations creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then is the place for you.
About the Role
We are looking for an experienced and proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and help managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
We are looking for proven track record in establishing multiple Salesforce orgs on different clouds (Service Cloud/Experience Cloud) for medium to large size companies, who can understand both our current setup and our business objectives to align with an Enterprise vision to provide unparalleled services to our citizens. The Sr. Salesforce Administrator should be self-motivated with exceptional technical and project management skills. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.
In this position you will work in a small team that manages multiple Salesforce Orgs across the State agencies with significant impact to State's businesses and private citizens.
Experiences Required for This Role
Establishing and supporting multiple orgs
Salesforce security Salesforce Shield, Data encryption, Event monitoring, Antivirus solutions, Backup and Disaster Recovery
Designing storage architecture data and file storage, data modeling
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules with a strong emphasis on security
Understanding of basic triggers/Apex code knowledge
Sandbox environment management
DevOps/release management experience
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Own the communication of any platform changes to end users and stakeholders
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Handle escalated user support tickets, monitor, and improve user adoption with ongoing user training and maintain technical documentation
Working with integrated applications including MuleSoft, IBM FileNet, Document Generation and Management (Box, Nintex, S-Docs), Payment platforms, Antivirus solutions
Qualifications and Background
Required:
Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Community and Service clouds
Strong integration experience with Mulesoft API layer
Strong integration experience with SAML/OAuth based Identity platforms
Experience with Einstein chatbot, live agent, knowledgebase
Salesforce Certified Advanced Administrator
Salesforce Platform App Builder
Trailhead Badges/Super Badges
Desirable:
Bachelor's degree, or professional qualification
Knowledge, Skills, and Abilities
Required:
A proactive attitude to platform enhancements
Designing scalable, best practice solutions
Excellent relationship-building skills
Ability to liaise with stakeholders at all levels
Translating requirements into technical solutions
Experience in agile project management
Experience working with product vendors in evaluating and implementing solutions from marketplace
Ability to work with onsite and offshore resources, vendors
Training end users and key stakeholders
Technical documentation
Available and responsive
Desirable:
Demonstrates continued personal/professional development
Active in the Salesforce community
Administrative Considerations
The Senior-level Salesforce Administrator will work as part of an iterative team using agile sprints. Work will be assigned based on items in the product backlog associated with Website Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement.
The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. All extended remote work will need approval by Chief Digital Officer or the designated manager. Payment will be on a time and material basis and paid only for hours worked. Travel to various state offices will be required. State Agencies are in downtown area. Local Travel Reimbursement is not provided.
Use of State Resources: The contractor will share a dedicated office space and will be provided with all computer hardware and software needed to execute and perform the duties for this program.
Security/Privacy Considerations: Information accessible by the contractor may be sensitive, confidential, or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.
Location: Hartford, CT
Pay Rate: $70/hr on W2
Duration: 12Months
Job Description:
This is Us
Embarked upon a digital transformation to uplift the lives and well-being of our citizens, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the CT Bureau of Information Technology Services (BITS) Architecture & Strategy team, you'll be part of a team extending the enterprise architecture, solutions adoption, governance, and operations creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then is the place for you.
About the Role
We are looking for an experienced and proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and help managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
We are looking for proven track record in establishing multiple Salesforce orgs on different clouds (Service Cloud/Experience Cloud) for medium to large size companies, who can understand both our current setup and our business objectives to align with an Enterprise vision to provide unparalleled services to our citizens. The Sr. Salesforce Administrator should be self-motivated with exceptional technical and project management skills. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.
In this position you will work in a small team that manages multiple Salesforce Orgs across the State agencies with significant impact to State's businesses and private citizens.
Experiences Required for This Role
Establishing and supporting multiple orgs
Salesforce security Salesforce Shield, Data encryption, Event monitoring, Antivirus solutions, Backup and Disaster Recovery
Designing storage architecture data and file storage, data modeling
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules with a strong emphasis on security
Understanding of basic triggers/Apex code knowledge
Sandbox environment management
DevOps/release management experience
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Own the communication of any platform changes to end users and stakeholders
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Handle escalated user support tickets, monitor, and improve user adoption with ongoing user training and maintain technical documentation
Working with integrated applications including MuleSoft, IBM FileNet, Document Generation and Management (Box, Nintex, S-Docs), Payment platforms, Antivirus solutions
Qualifications and Background
Required:
Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Community and Service clouds
Strong integration experience with Mulesoft API layer
Strong integration experience with SAML/OAuth based Identity platforms
Experience with Einstein chatbot, live agent, knowledgebase
Salesforce Certified Advanced Administrator
Salesforce Platform App Builder
Trailhead Badges/Super Badges
Desirable:
Bachelor's degree, or professional qualification
Knowledge, Skills, and Abilities
Required:
A proactive attitude to platform enhancements
Designing scalable, best practice solutions
Excellent relationship-building skills
Ability to liaise with stakeholders at all levels
Translating requirements into technical solutions
Experience in agile project management
Experience working with product vendors in evaluating and implementing solutions from marketplace
Ability to work with onsite and offshore resources, vendors
Training end users and key stakeholders
Technical documentation
Available and responsive
Desirable:
Demonstrates continued personal/professional development
Active in the Salesforce community
Administrative Considerations
The Senior-level Salesforce Administrator will work as part of an iterative team using agile sprints. Work will be assigned based on items in the product backlog associated with Website Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement.
The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. All extended remote work will need approval by Chief Digital Officer or the designated manager. Payment will be on a time and material basis and paid only for hours worked. Travel to various state offices will be required. State Agencies are in downtown area. Local Travel Reimbursement is not provided.
Use of State Resources: The contractor will share a dedicated office space and will be provided with all computer hardware and software needed to execute and perform the duties for this program.
Security/Privacy Considerations: Information accessible by the contractor may be sensitive, confidential, or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.