Job Description:
The Corporate Technology Application Support Monitoring team provides support of hundreds of applications across the CT Portfolio in a 24x7 environment. We focus on consistent methods and technologies to manage the health, performance, and support costs, while reducing risk while delivering high value across the Corporate Technology portfolio. We strive to deliver value to our business partners through service excellence, innovation and efficiency gains.
Responsibilities:
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team: Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.
The Corporate Technology Application Support Monitoring team provides support of hundreds of applications across the CT Portfolio in a 24x7 environment. We focus on consistent methods and technologies to manage the health, performance, and support costs, while reducing risk while delivering high value across the Corporate Technology portfolio. We strive to deliver value to our business partners through service excellence, innovation and efficiency gains.
Responsibilities:
- Work as part of the Application Support Monitoring team to deliver against core business objectives and the target operating model
- Reporting directly to the regional Application Support Monitoring team Manager, provide day-to-day application support within the production environment to a standard that meets or exceeds Operational Level Agreements.
- Assist with the transition of production application support tasks from other towers into the Application Support Monitoring Team in order to realize increased service optimization through economies of scale.
- Assist with the on-boarding of new application production application support tasks from our AD partners into to the ASM Team in order to realize increased service optimization through economies of scale.
- Continually drive automation and improvement opportunities and implement solutions.
- The global team will provide 24x7 on-site support 365 days per year
- Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of CT tools, platforms and working practices
- Strong communication skills both written and verbal
- Self-starter with confidence to drive issues through to completion in highly pressured environment
- Solid investigation and analysis skills in order to recommend value-add solutions in problem focus areas
- Multi-disciplined technology skills encompassing some or all
- Enterprise Monitoring and Alerting Tools, e.g. APICA, App Dynamics, Geneos etc
- Enterprise Job Scheduling Tools, e.g. Control-M, AutoSys, etc
- Advanced Linux/Unix skills (Shell Scripting) and/or Windows Scripting
- Proficient with toolchain and devops tools
- Web services, IIS, Apache
- Database skills, including intermediate to advance understanding of SQL and Stored Procedures
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team: Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.