Advanced Group leverages over 30 years of expertise in talent acquisition, staffing, and outsourcing solutions to operate the award-winning Advanced Group family of brands, including Advanced Clinical, Advanced Resources, Advanced RPO, and WunderLand Group. Together, with mastery across professional disciplines and global markets, we’re dedicated to make a difference, every day, for our clients, our candidates, each other, and our communities. Advanced Group’s Shared Services team provides corporate services such as Marketing, Human Resources, Finance & Accounting, IT, and Operations to each of our brands. Our employees are the foundation of our energetic and collaborative environment, where constant learning and service to others take top priority. We seek dynamic, hard-working team members who are inspired to work amongst diverse backgrounds and perspectives. From our altruistic mission to outstanding career development opportunities, there’s no better place to grow your career than Advanced Group.
The Business Systems Analyst, Staffing Applications (BSA, Staffing) will work collaboratively within the Enterprise Applications team, as well as with key business stakeholders and application vendors, to administer business critical applications, support users, and enhance business value through exploiting opportunity for automation and improvements in systems leveraged by the business. Reporting directly to the Director, Enterprise Applications, the BSA, Staffing will focus on administering applications used in support of staffing operations. This will involve supporting users, maintaining system performance, governing a change management program, performing essential testing and upgrades, and looking for opportunities for innovation and process improvements. The BSA, Staffing will connect business processes to system(s) capabilities and communicate clearly with all relevant parties to ensure best practice use of the applications.
The BSA, Staffing will be responsible for keeping current with technology advancements, specifically in the enterprise applications space with focus on applicant tracking systems. This role will have expert-level proficiency of related integration tools and methodologies employed by Advanced to support business functions. The BSA, Staffing role will require a high level of acumen of the staffing industry coupled with technical knowledge. Superior communication to all levels of the organization is expected.
We are committed to a long-term flexible, hybrid work model. Our company offices are where we gather for collaboration and culture-building, and available for "heads down" work when it is the employee's choice.
It is Advanced Group’s practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
This practice applies to all terms and conditions of employment including, but not limited to, hiring, training, compensation, benefits, promotions, transfers, layoff, Company-sponsored education, social and recreational programs, and treatment on the job. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.
Requirements Elicitation
Service Delivery
Business Requirements
Business Process Improvement
Functional Specification
The Business Systems Analyst, Staffing Applications (BSA, Staffing) will work collaboratively within the Enterprise Applications team, as well as with key business stakeholders and application vendors, to administer business critical applications, support users, and enhance business value through exploiting opportunity for automation and improvements in systems leveraged by the business. Reporting directly to the Director, Enterprise Applications, the BSA, Staffing will focus on administering applications used in support of staffing operations. This will involve supporting users, maintaining system performance, governing a change management program, performing essential testing and upgrades, and looking for opportunities for innovation and process improvements. The BSA, Staffing will connect business processes to system(s) capabilities and communicate clearly with all relevant parties to ensure best practice use of the applications.
The BSA, Staffing will be responsible for keeping current with technology advancements, specifically in the enterprise applications space with focus on applicant tracking systems. This role will have expert-level proficiency of related integration tools and methodologies employed by Advanced to support business functions. The BSA, Staffing role will require a high level of acumen of the staffing industry coupled with technical knowledge. Superior communication to all levels of the organization is expected.
- Assist in the ongoing administration of Bullhorn, iCIMS, and all other staffing and marketplace applications, including user roles and permissions, item configuration, reporting changes, and related administration duties
- Maintain critical business systems: coordinate system upgrade activity, respond to issues and incidents, and provide day-to-day administration of the critical business systems that drive our staffing operations
- Work with the development team on interfaces and integration development
- Enforce compliance with security, data integrity, internal control policies, and privacy regulations (GDPR, CCPA, and others)
- Troubleshoot data and integration issues
- Perform complex business and systems analysis work and root cause analysis
- Provide forward-thinking, long-term technical solutions
- Conduct requirements gathering and analysis following the Agile methodology
- Work with internal stakeholders to analyze complex needs and issues and assess how technology can be utilized to optimize business processes and support long-term business goals
- Provide analysis and guidance for efficient design, configuration, and implementation of system enhancements
- Collaborate with key individual contributors within the business and IT teams to solve business problems by either driving process change or making systematic recommendations for delivery
- Draw from your experience to recommend changes in development, maintenance, and system standards
- Define detailed system requirements, design technical solutions, test and deploy configurations and customizations for all staffing-related systems
- Prepare and review documentation for current processes, pain points, and assumptions for staffing-related systems and continuously identify gaps and opportunities for automation projects that will streamline workflows and processes within the business
- Design, write, test, implement, and maintain configurations, scripts, and workflows supporting staffing-related systems.
- Take a hands-on approach to investigating and diagnosing issues related to business processes and events
- Assist in cross-functional requirement sessions to elicit, document, and analyze business requirements and functional specifications; includes identifying unspoken or conflicting requirements and challenging the norm
- Follow agile/DevOps practices, working with the business users to manage and prioritize a backlog and ensure completion of deliverables per agreed upon timelines
- Be able to understand, articulate, and document needed reports, integrations, customization, and capabilities to mitigate future issues
- Establish and maintain system training plans for business users
- Oversee service delivery of vendor support agreements for Software as a Service solutions
- Evaluate Bullhorn and other marketplace technology for potential fit with the existing or planned solutions and fulfill business requirements
- Bachelor’s degree from accredited university or equivalent work experience
- Minimum of five years' hands-on experience in Bullhorn and/or erecruit as an Administrator and/or Business Systems Analyst
- Minimum of 3 years' experience working and communicating with business stakeholders at all levels
- Experience with designing and supporting integration with other staffing-related systems like Herefish, Fyre, eStaff360, HCM systems, VMS’s, Time Capture Solutions, etc.
- Proficient in the use of query or reporting analysis tools; SQL experience a plus
- Working knowledge of CRM, PSA (Professional Services Automation) systems, and integration middleware a plus
- Extensive knowledge of recruiting business processes
- Strong knowledge of reporting and analytic needs of staffing business
- Ability to work independently and within a cross-functional team to define solutions supporting various enhancement requests
- Experience using DevOps, Agile, and Scrum methodologies and tools a plus
- Ability to translate business needs into smaller delivery sprints and prioritize them according to business value
- Proven track record to deliver roadmap projects on time and on budget
- Successful experience working on large, complex projects across multiple departments
- Superior communication skills, and ability to convey complex ideas in a clear, concise fashion to both technical and non-technical audiences
- Proven ability to make hard decisions in a fast-paced environment
- Ability to speak to business functions with confidence and professionalism
- Change management experience is required
- Demonstrated experience translating complex business process improvement ideas into technology requirements
- Proven emphasis on user-driven product design and data-driven product refinement
- Strong technical acumen with the ability to think creatively and strategically to capitalize on unstructured, ambiguous business situations
- Demonstrated willingness and passion to work in a hands-on manner with complex technical challenges
- Passion, humility, integrity, credibility, and a commitment to Advanced Group’s values
- Naturally curious technologist who has a passion for technology’s ability to transform thought, behavior, and business
- Ability to properly and efficiently articulate sophisticated technology principles to various groups of stakeholders with varying levels of technical comprehension
- Excellent interpersonal skills that generate respect and trust from stakeholders
- Able to manage challenges, think creatively, and pivot quickly
- Ability to be comfortable with ambiguity and disciplined failure
- Ability to synthesize and simplify complex problems and systems
- Process-driven with an affinity for business process enhancement and automation
We are committed to a long-term flexible, hybrid work model. Our company offices are where we gather for collaboration and culture-building, and available for "heads down" work when it is the employee's choice.
It is Advanced Group’s practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
This practice applies to all terms and conditions of employment including, but not limited to, hiring, training, compensation, benefits, promotions, transfers, layoff, Company-sponsored education, social and recreational programs, and treatment on the job. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.
Recommended Skills
Business ProcessRequirements Elicitation
Service Delivery
Business Requirements
Business Process Improvement
Functional Specification