Description:
What is the specific title of the position? Sr Tech support analyst
Work location ? Client MN
Work hours (ex. 9am-5pm day/night shifts rotating shifts etc)? 8 hours/OT if needed
Please provide a summary of the project/initiative that this candidate will be working on? Sr tech support analyst who will be supporting with triaging/troubleshooting of prod issues, deployments and deployment related activities
Please describe the team the candidate will be working with - how many members? 4
What is the break-down of the team s skill sets (ex: 1 PM 4 Developers etc.)? 4 devops
What are the top 5-10 responsibilities for this position (please be detailed as to what the candidate is expected to do or complete on a daily basis)? Triaging issues, deployments, release readiness activities. day-to-day monitoring of the services/apps/infrastructure etc
What does the ideal candidate background look like (ex: healthcare specific background specific industry experience etc.)? Excellent troubleshooting skills
What skills/attributes are required (please be detailed as to number of years of experience for each skill)?
What skills/attributes are preferred (what will set a candidate apart)? Ability to triage/troubleshoot/creative problem solving, Drives reliability into systems across the enterprise
Utilize scripting & development skills to reduce operational man-hours and reduce time to restore for incidents. This should include implementing practices that support Agile and Continuous Integration/Continuous Delivery (CI/CD) principles
Perform Information Technology Service Management (ITSM) tasks without supervision, and able to provide direct feedback to improve ITSM processes
Provide end-to-end support and leadership of multiple platforms. Leverage modern tools and instrumentation to drive reliability and meet Service Level Objectives (SLOs)
Demonstrable understanding of key networking technologies, and ability to include this understanding in troubleshooting and problem management
Utilize monitoring tools to track performance and availability of applications and determine trends
Ability to coach others in learning this technology
Utilize log forwarding technology to troubleshoot problems and identify trends.
What will the interview process look like? (Video phone or in person? How many rounds? How technical will the interviews be?) Video, as many as needed, will be focusing on devops/SRE skills
What is the specific title of the position? Sr Tech support analyst
Work location ? Client MN
Work hours (ex. 9am-5pm day/night shifts rotating shifts etc)? 8 hours/OT if needed
Please provide a summary of the project/initiative that this candidate will be working on? Sr tech support analyst who will be supporting with triaging/troubleshooting of prod issues, deployments and deployment related activities
Please describe the team the candidate will be working with - how many members? 4
What is the break-down of the team s skill sets (ex: 1 PM 4 Developers etc.)? 4 devops
What are the top 5-10 responsibilities for this position (please be detailed as to what the candidate is expected to do or complete on a daily basis)? Triaging issues, deployments, release readiness activities. day-to-day monitoring of the services/apps/infrastructure etc
What does the ideal candidate background look like (ex: healthcare specific background specific industry experience etc.)? Excellent troubleshooting skills
What skills/attributes are required (please be detailed as to number of years of experience for each skill)?
What skills/attributes are preferred (what will set a candidate apart)? Ability to triage/troubleshoot/creative problem solving, Drives reliability into systems across the enterprise
Utilize scripting & development skills to reduce operational man-hours and reduce time to restore for incidents. This should include implementing practices that support Agile and Continuous Integration/Continuous Delivery (CI/CD) principles
Perform Information Technology Service Management (ITSM) tasks without supervision, and able to provide direct feedback to improve ITSM processes
Provide end-to-end support and leadership of multiple platforms. Leverage modern tools and instrumentation to drive reliability and meet Service Level Objectives (SLOs)
Demonstrable understanding of key networking technologies, and ability to include this understanding in troubleshooting and problem management
Utilize monitoring tools to track performance and availability of applications and determine trends
Ability to coach others in learning this technology
Utilize log forwarding technology to troubleshoot problems and identify trends.
What will the interview process look like? (Video phone or in person? How many rounds? How technical will the interviews be?) Video, as many as needed, will be focusing on devops/SRE skills