Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Understand customers' overall cloud portfolio, IT and business priorities, and success measures to design implementation architectures and scalable cloud solutions leveraging expertise in cloud infrastructure solutions (Windows and Linux IaaS, SAP, VMware, BCDR, Security, Management, Storage, Networking, OSS, HPC, containers and Infra as a code technologies).
Apply technical knowledge and customer insights to create a migration and modernization roadmap with customers using the Cloud Adoption Framework (CAF). Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies (e.g. Windows and Linux IaaS, Security, Networking, etc.), and Application Development and DevOps technologies (e.g. App Service, containers, serverless, cloud native, etc.) as appropriate
Collaborate with other Cloud Solution Architects and MS stakeholders in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform.
Ensure all solutions leverage the design and operations guidance according to the Well-Architected framework across all pillars, including performance efficiency, security, operational excellence, reliability, and cost optimization
Run Architectural Design Sessions to build plan for implementing solution –governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production. Use CAF Landing Zones to rapidly prototype and deliver proof-of-concepts that accelerate production deployment
Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates
Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove blockers
Troubleshoot technical issues to prove the value of implementation of Azure technologies
Assess the customer knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners · Collaborate with others in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform
Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community · Be an Azure Platform evangelist with customers, partners and external communities.
Build and grow developer communities by driving activities including OpenHacks, Workshops
A CSA within the Azure Customer Architecture & Engineering team will be responsible for:
Core Infrastructure * 7+ years of experience with architectural patterns and anti-patterns for resiliency and geo-availability
Certification in one or more of the following technologies preferred: Azure, Networking, Containers
The position location is based in US with a need to be in Redmond WA regularly to engage directly with the broader team and Azure engineering teams. There will be up to 50% travel in Americas as the Azure Customer Engineer is expected to work directly with customers on site when travel restrictions are lifted.
The salary for this role in the state of Colorado is between $125,000 and $187,700.
At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role
Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Understand customers' overall cloud portfolio, IT and business priorities, and success measures to design implementation architectures and scalable cloud solutions leveraging expertise in cloud infrastructure solutions (Windows and Linux IaaS, SAP, VMware, BCDR, Security, Management, Storage, Networking, OSS, HPC, containers and Infra as a code technologies).
Apply technical knowledge and customer insights to create a migration and modernization roadmap with customers using the Cloud Adoption Framework (CAF). Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies (e.g. Windows and Linux IaaS, Security, Networking, etc.), and Application Development and DevOps technologies (e.g. App Service, containers, serverless, cloud native, etc.) as appropriate
Collaborate with other Cloud Solution Architects and MS stakeholders in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform.
Ensure all solutions leverage the design and operations guidance according to the Well-Architected framework across all pillars, including performance efficiency, security, operational excellence, reliability, and cost optimization
Run Architectural Design Sessions to build plan for implementing solution –governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production. Use CAF Landing Zones to rapidly prototype and deliver proof-of-concepts that accelerate production deployment
Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates
Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove blockers
Troubleshoot technical issues to prove the value of implementation of Azure technologies
Assess the customer knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners · Collaborate with others in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform
Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community · Be an Azure Platform evangelist with customers, partners and external communities.
Build and grow developer communities by driving activities including OpenHacks, Workshops
A CSA within the Azure Customer Architecture & Engineering team will be responsible for:
- Customer success on the Azure platform with a special focus on designing and helping customers build production applications and reduce technical risks and debts
- Providing a positive impact to the strategic direction of Azure engineering teams
- Curate and produce high quality guidance for our internal and external communities and customers
- Mentorship and development of technical delivery personnel within the Customer Success organization
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
- OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
- OR equivalent experience.
- The ideal candidate will have a breadth of knowledge across cloud computing domains and experience on Azure, as well as expert level hands-on experience in topics from one or more of the technical domains below:
Core Infrastructure * 7+ years of experience with architectural patterns and anti-patterns for resiliency and geo-availability
- 5+ years of experience with Infrastructure-as-Code to build, test and deploy infrastructure for application environments
- Modelling cloud infrastructure based on application scale and capacity needs, providing data-driven recommendations to optimize application architecture and performance
- Cloud networking and hybrid connectivity with expertise in BGP and SD-WAN solutions as well as Azure networking services such as Express Route
- Application migrations for scenarios involving components such as Windows/Linux VMs, databases, NFS/SMB file shares, and VDI
- Management, monitoring and operations at-scale, preferably in a cloud environment
- Identity and access control with experience administering B2B and B2C applications as well as a working knowledge of Azure AD
- Security and governance with a strong proficiency in defining and modelling security baselines and managing security posture
- Running microservices and container-based workloads in production.
- CNCF projects and open source technologies Application Development
- Engineering distributed applications within architectural scenarios such as Web and IoT
- Programming languages such as C#, JavaScript/TypeScript, Java, Node.js, JSON, PHP, Perl, Python, Ruby on Rails, Pig/Hive (one or more)
- Designing scalable solutions on cloud platforms with focus on performance and resiliency, utilizing microservices architectures
- Application design patterns, and anti-patterns, such as MVC, CQRS and/or SAGA
- Interacting with and querying databases and/or NoSQL datastores
- Application monitoring and end to end telemetry
- Containers for packaging application deployment units and interacting with container-orchestration technologies such as Kubernetes, Service Fabric, Cloud Foundry
- Defining CI/CD pipelines to automate test and release across different application environments using concepts such as Blue/Green and Canary deployments and related technologies (e.g. Jenkins, Spinnaker, Azure for DevOps, Chef, Puppet)
- Source code management using Git or other source control technologies such as TFS
- Open source technologies and frameworks
Certification in one or more of the following technologies preferred: Azure, Networking, Containers
The position location is based in US with a need to be in Redmond WA regularly to engage directly with the broader team and Azure engineering teams. There will be up to 50% travel in Americas as the Azure Customer Engineer is expected to work directly with customers on site when travel restrictions are lifted.
The salary for this role in the state of Colorado is between $125,000 and $187,700.
At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role
Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.