ACS Solutions has an immediate need for a Customer Service Representative with experience in the Finance Industry. This is a 12-month contract opportunity and is located in Wilmington Delaware 19809. Our client is a leading Finance company.
Please review the job description below:
Provide quality customer service and support Customer Service Department on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner. Provide product knowledge and technical assistance as necessary. Respond to customer inquiries. Enter information in a computerized database. Communicate any problems or issues to management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on the performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. High school diploma or equivalency is required. Good verbal and written communication skills. A professional and courteous manner when interfacing with all internal and external customers is required. Good customer service, interpersonal, computer, typing, and telephone skills.
Up-front Training Provided (up to 3 weeks): Wilmington, DE Office Training Schedule: Mon-Fri 8:00am-4:30pm (first day of training on 9:00am-5:30pm) Work Schedules Available: Mid/Swing Shifts (schedules TBD between 11:00am-1:00am which includes one weekend day – Sat/Sun).
ABOUT ACS Solutions.
ACS Solutions is a global provider of information technology solutions, talent solutions and workforce management services. Our Industry vertical based domain expertise, passion for innovation, combined with the power of technologies in cognitive sciences, cloud computing, data sciences, product engineering, robotic process automation, machine learning, and block chain, helps clients envision, build and run their businesses more efficiently. Headquartered in the US, ACS Solutions has grown to over $1.2 BN.
ACS Solutions is a Certified MBE by the Georgia National Minority Supplier Development Council.
ACS solutions has multiple subsidiaries, each focused on the unique area of business:
· Analysts international Corporation (Staff Augmentation Services)
· The Ascent Services Group Inc. (Life Sciences Talent Solutions)
· HireGenics, (Payrolling, IC Compliance, & MSP Services)
· DATA Inc. (Information Technology- staffing)
Recent Awards and Recognitions:
· 6th largest IT staffing firm in the US. (Staffing Industry Analysts (SIA) 2019)
· Largest Minority IT Staffing Firm in the US. (SIA 2019)
· ClearlyRated® 2020 Best of Staffing award winner for providing remarkable service quality to our clients. This is our ninth consecutive win.
IT and Industry certifications:
· Microsoft Gold Partner: Application Development, Cloud Platform, Data Analytics, Data Center, DevOps, Data Platform
· AWS Managed Services Partner
· Google Cloud Partner
· ISO 27001:2013 Certified for Data Security
· ISTQB Gold Partner
· ISMS (ISO 27001:2017)
· SOC2 Type II Compliant
• Training will be in the office (301 Bellevue Pkwy 3rd FL, Wilmington, DE 19809) but after training, everyone will be working remotely from home.
• Must have reliable high-speed internet.
• Must have a quiet place at home to work.
• Interviews will be via Webex.
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
Please review the job description below:
Provide quality customer service and support Customer Service Department on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner. Provide product knowledge and technical assistance as necessary. Respond to customer inquiries. Enter information in a computerized database. Communicate any problems or issues to management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on the performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. High school diploma or equivalency is required. Good verbal and written communication skills. A professional and courteous manner when interfacing with all internal and external customers is required. Good customer service, interpersonal, computer, typing, and telephone skills.
Up-front Training Provided (up to 3 weeks): Wilmington, DE Office Training Schedule: Mon-Fri 8:00am-4:30pm (first day of training on 9:00am-5:30pm) Work Schedules Available: Mid/Swing Shifts (schedules TBD between 11:00am-1:00am which includes one weekend day – Sat/Sun).
ABOUT ACS Solutions.
ACS Solutions is a global provider of information technology solutions, talent solutions and workforce management services. Our Industry vertical based domain expertise, passion for innovation, combined with the power of technologies in cognitive sciences, cloud computing, data sciences, product engineering, robotic process automation, machine learning, and block chain, helps clients envision, build and run their businesses more efficiently. Headquartered in the US, ACS Solutions has grown to over $1.2 BN.
ACS Solutions is a Certified MBE by the Georgia National Minority Supplier Development Council.
ACS solutions has multiple subsidiaries, each focused on the unique area of business:
· Analysts international Corporation (Staff Augmentation Services)
· The Ascent Services Group Inc. (Life Sciences Talent Solutions)
· HireGenics, (Payrolling, IC Compliance, & MSP Services)
· DATA Inc. (Information Technology- staffing)
Recent Awards and Recognitions:
· 6th largest IT staffing firm in the US. (Staffing Industry Analysts (SIA) 2019)
· Largest Minority IT Staffing Firm in the US. (SIA 2019)
· ClearlyRated® 2020 Best of Staffing award winner for providing remarkable service quality to our clients. This is our ninth consecutive win.
IT and Industry certifications:
· Microsoft Gold Partner: Application Development, Cloud Platform, Data Analytics, Data Center, DevOps, Data Platform
· AWS Managed Services Partner
· Google Cloud Partner
· ISO 27001:2013 Certified for Data Security
· ISTQB Gold Partner
· ISMS (ISO 27001:2017)
· SOC2 Type II Compliant
• Training will be in the office (301 Bellevue Pkwy 3rd FL, Wilmington, DE 19809) but after training, everyone will be working remotely from home.
• Must have reliable high-speed internet.
• Must have a quiet place at home to work.
• Interviews will be via Webex.
Recommended Skills
Customer ServiceOperate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer