PRIMARY RESPONSIBILITIES:
SKILLS AND QUALIFICATIONS:
SUPERVISION:Receives direction and guidance for operational support activities
EXPERIENCE:Minimum of 2 years of related experience
EDUCATION:Associate's degree from an accredited college or university in a related field, or equivalent work experience
CERTIFICATION(S):1 or more job-related industry certifications are preferred
CLEARANCE:Must be eligible for and able to obtain federal ADP Level 2 clearance. Employment continuity is contingent upon passing an extended background check
TRAVEL:This position may require occasional travel to remote data centers within the United States
Software Development
Write Code
Configuration Management
Perform System Testing
Perform Debugging
- Position is primarily a Linux support, DevOps / SRE (Site Reliability Engineer) role on our Application Services Team
- Supports, monitors, enhances, and controls the production, test and development of operational environments encompassing hardware, operating system, database management system and application software processing
- Responsible for providing advanced level of support to a diverse community of users ranging from internal software development and testing to external users of production services.
- Responsible for providing advanced level of support for our software deployment tools and creating new deployment pipelines to provide improved performance and reliability
- Participates in and contributes to capacity planning, configuration management, change management and problem management
- Works with customer support, product management, quality assurance, infrastructure and software engineering teams to effectively control production, testing and development environments, scheduled outages, reporting, recovery and communication
- Creates/maintains/edits policies, plans, processes and standards that help to ensure a stable, reliable and consistent operational environment
- Defines and/or implements information security controls
- Participates in a cyclic on-call rotation process for supporting production operations
- Adheres to organizational processes, policies, and procedures
- Works independently and as a team member exhibiting initiative, ownership and a sense of urgency
- Ability to adapt to an ever-changing environment
SKILLS AND QUALIFICATIONS:
- Minimum of two years' experience with Linux (Red Hat, CentOS, CoreOS, etc) in an enterprise environment
- Knowledge and experience with Linux-based scripting (Bash, Python, Ruby, Lua, etc.)
- Experience working in a SaaS operational environment preferred
- Experience with EDI technologies is desirable. TIBCO EDI experience is a significant plus
- Experience with web-related technologies such as Apache server, Mod_Security, Redis, HAProxy, etc
- Experience with container-based technologies, such as Kubernetes, is a plus
- Experience supporting Java-based applications including JVM tuning, Java application servers/containers such as Jetty and Tomcat and frameworks such as Spring
- Familiarity with MS SQL Server is desirable
- Experience with JIRA ticketing system is desirable
- Hands-on experience with operational and performance monitoring/alerting software such as SolarWinds IPMonitor, Nagios, Observium, Extrahop, etc.
- Solid awareness, understanding and experience with information security principles and controls
- Experience with patch management
- Able to think independently and act proactively to resolve complex system issues
- Excellent written and verbal communication skills (English)
SUPERVISION:Receives direction and guidance for operational support activities
EXPERIENCE:Minimum of 2 years of related experience
EDUCATION:Associate's degree from an accredited college or university in a related field, or equivalent work experience
CERTIFICATION(S):1 or more job-related industry certifications are preferred
CLEARANCE:Must be eligible for and able to obtain federal ADP Level 2 clearance. Employment continuity is contingent upon passing an extended background check
TRAVEL:This position may require occasional travel to remote data centers within the United States
Recommended Skills
Information TechnologySoftware Development
Write Code
Configuration Management
Perform System Testing
Perform Debugging