Description :
SUMMARY
This position is responsible for the resilience of the overall corporate network infrastructure, systems administration, IT service desk, and associated vendor services.
DUTIES
SUMMARY
This position is responsible for the resilience of the overall corporate network infrastructure, systems administration, IT service desk, and associated vendor services.
DUTIES
- Responsible for managing 20+ personnel to include but limited to: Network administrators, systems administrators, and technicians who monitor, implement, and maintain systems, software and hardware equipment for on-premise, off-premise, cloud, data centers, etc. for 60+ locations within the technology ecosystem, including circuits, switches, routers, wireless access points, firewalls, data communications telephony, cloud storage, printing, email, and other related systems
- Oversees the IT Service Desk handling calls from 3000+ employees regarding technology issues with their desktop or systems
- Responsible for serving as a tech lead or advising tech leads from her/his team on large strategic projects
- This includes proactively making recommendations, strategizing, and ensuring proper implementation of infrastructure changes related to enhancements, building business cases and implementing technologies with a business value and ROI mindset
- Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the stability and scalability of infrastructure
- Leads the development of enterprise architecture policies, procedures, and system technical requirements to ensure they support the organization’s business requirements and meet the needs of the end user
- Conducts enterprise architecture business reviews, assesses current applications and directs ongoing refinement activities to drive ITIL best practices
- Directs the development and execution of a communication (including education) plan for enterprise architecture standards
- Acts as technical expert to include but not limited to: Cloud models (Paas, IaaS); network strategies, cloud storage & backups, telephony, routers/switches/circuits, desktop solutions and peripherals, firewalls, WAN/LAN, cameras/DVRs, and vendor service providers/VARs, ITSM, telephony, file/app servers, data centers, Azure Cloud, DevOps, etc.
- Bachelors’ Degree in Information Technology
- 10-15 years’ hands-on IT experience leading service desk, network admin, systems admin
- Proven experience developing measurable outcomes and IT metrics.
- Demonstrated ability to manage incident management, escalation, disaster recovery, assess risks and ensure system reliability.
- Experience and/or certification in ITIL, Agile, Waterfall, Lean, HDI, Azure Cloud, ITSM, and other technology certifications is preferred
- Ability to travel 15% – 25% ; to include overnight stays