IT Service Desk Member УП Руна Системс Минск

[Kate]

Требуемый опыт работы: 1–3 года
Полная занятость, полный день

As a Service Desk Member you will be assisting our users in their day-to-day tasks. You will be the first to respond to call for assistance and escalating them to other team members if needed. You will have to be inquisitive to look for possible solutions to problems that our users encounter, helping them with their accounts, providing necessary software/hardware. You will also be responsible for keeping our guidelines up to date and sharing them with other team members.

Typical tasks will include:

• Support of internal users
• Setting up new workplaces
• Access management
• Email/Jira/Slack support
• Printer support
• Basic troubleshooting of hardware/software problems
• Escalating technical request to IT team

What you need to have:

• Experience with Microsoft Windows
• Good communication skills
• Good analytical abilities
• English intermediate+

Will be a plus:

• Knowledge of Active Directory
• Experience with Jira
• Experience with Mac OS and Linux
• 1+ year of experience in system administration or equivalent experience
• Experience in similar positions such as helpdesk, user support, customer support

We offer:

• Regular quarterly and annual bonuses
• Perfect educational budget that every employee can use for his constant professional development: conferences, online and offline trainings, professional literature
• Extended work leave - 29 days
• 100% paid sick leave
• Medical insurance
• English courses (currently online)
• Cozy office in city center with perks inside (but due to the current situations you have the possibility to start working remotely)

Ключевые навыки​

Английский — B1 — Средний
MS Access
Mac Os
Linux
Atlassian Jira
Английский язык