IT Service Desk Specialist Kelly Services Санкт-Петербург от 50 000 руб. до вычета налогов

[Kate]

Требуемый опыт работы: не требуется
Полная занятость, удаленная работа

Vacancy of the company:Kelly

We are looking for a passionate, result and development-oriented IT specialist for our customer, a large international tobacco company.
Your journey will begin with 3 weeks of payed education program during which you will learn everything you need for successful start.

Responsibilities:

• Remote multi-language support for user community of an international business operating in 120 countries worldwide;
• Work in close cooperation with 2 other support hubs, located in Philippines and Mexico;
• Frontline support capable to resolve 70% of inquiries and relevant escalation to the next support levels in the areas of specialization, such as:

- Global corporate applications (Service-Now, Oracle CRM, Qlik, Concur, SAP S4 etc.);
- Workplace Support (Microsoft products and Office 365 cloud solutions, standard desktop and mobile hardware/software);
- Global infrastructure solutions (Skype & Teams telephony, Pulse Secure, Microsoft Intune, corporate WAN, LAN and WWAN).

Requirements:

• University Degree or undergraduate, preferably in Computer science or related areas;
• Upper Intermediate English, other language is a plus;
• IT experience is a plus (MS products, Networks etc.);
• Willing to help,
• Customer-oriented attitude;
• Active Listener able to express ideas clearly;
• Accountable and driving results;
• Able to learn fast;

Education:высшее

Working conditions:

• Competitive salary;
• Quarterly bonus;
• Medical insurance;
• Lunch compensation;
• Professional development & diverse career opportunities
• Team of young and talented professionals