IT Support Specialist/ System Administrator/DevOps with knowledge of English до 2 900 USD на руки КА Натальи Зотовой Минск

[Kate]

Требуемый опыт работы: 3–6 лет
Полная занятость, гибкий график
IT Support Specialist/ System Administrator/DevOps with a good knowledge of English
Job Description: IT Support Specialist
Our Customer is a provider of enterprise on-demand solutions, including an online network, software and services for the residential mortgage industry. We are leading the mortgage industry into the future, developing and marketing software solutions that are transforming how mortgage lenders, investors, and settlement service provider work together.
Currently, we are looking for service-oriented IT Support Specialist to provide technical support to users and partake in Corporate IT projects and activates in an efficient and accurate manner. This position is the frontline IT support for the company and will help user resolve basic technical problems. Additionally, involved in Corp Tools support, event and facilities projects, purchasing and IT corp Projects.
Responsibilities

• Provide first level contact and convey resolutions to customer issues
• Participate in Corp events and facilities work as relating to IT
• Participate in various Corp IT projects
• Participate in various IT purchasing duties, including software licensing costing,
  renewal and maintenance
• Work closely with local management and Facilities
• Monitor and respond quickly and effectively to requests received through the IT
  Service Desk ticketing system and hotline
• Practice, implement and help staff to upkeep Governance driven Corporate
  Standards and Policies such for: SOC2, SOX, FFIEC, and more as required
• Properly escalate queries as necessary
• Partake in the installation and management of local IT Services including, Servers,
  Network, storage, Desktop, collaboration tools, and Service Desk
• Work closely with Tier 2 and 3 engineers at H.Q. for escalate and ensure two-way
  communication with local staff is established
• Track, route, and redirect tickets to the correct resources
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to
  resolution
• Document related processes and procedure and share them in the centralized IT
  document repository
• Participate in local onboarding and offboarding of staff
• Help users setup emails on mobile devices
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of Helpdesk procedures, products and services

Minimum Qualifications
Proven working experience providing first level support for employees
Working knowledge of ticketing systems and remoting tools (RDP, Bomgar, etc.)
Minimum 4 years of experience working with Windows and Macs
Minimum 2 years of experience working with hosted solutions such as Office 365
Strong client-facing and communication skills
Advanced troubleshooting and Multi-tasking
Understand Active Directory and SSO
Understand the basics of client connectivity: VPN, DHCP, TCP/IP, etc.
Strong customer service and troubleshooting skills
BA/BS, or higher, preferably in IT or Sciences
Skills, Abilities

• Demonstrated ability to maintain a customer-service focus and attitude at all times
• Must be able to remain calm in pressure situations
• The ability to simplify complex technical solutions and convey them to end users
• Must be able to adapt quickly to a constantly changing environment
• Willingness to learn new technologies
• Proactively address new and emerging problems
• Some level of travel including overseas, up to 15% may be required from time to
  time
• Due to the nature of the job, some level of flexibility for afterhours support, may
  be required from time to time

Proven working experience providing first level support for employees
Working knowledge of ticketing systems and remoting tools (RDP, Bomgar, etc.)
Minimum 4 years of experience working with Windows and Macs
Minimum 2 years of experience working with hosted solutions such as Office 365
Strong client-facing and communication skills
Advanced troubleshooting and Multi-tasking
Understand Active Directory and SSO
Understand the basics of client connectivity: VPN, DHCP, TCP/IP, etc.
Strong customer service and troubleshooting skills
BA/BS, or higher, preferably in IT or Sciences

Ключевые навыки​

Английский — B2 — Средне-продвинутый
Английский язык
Customer Service
Customer Support
Computer troubleshooting