Job Title: Genesys Admin 2 open positions
Work Location: Alpharetta, GA 30004
Contract duration: 6 months
Job Details:
Must Have Skills (Top 3 technical skills only) *
1. Supporting the Contact Center technology applications for Wealth Management.
2. Responding to escalations from Level 1 Support and the Wealth Management Business.
3. Using enterprise monitoring tools to perform fault analysis, failure avoidance, and the diagnosis and resolution of any other functionally impacting issues in a distributed environment.
Detailed Job Description:
Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 6 years of experience with Information Technology and Contact center with minimum 5 years of relevant experience in Genesys.
We are looking for:
Genesys 8.x framework Administrator
Strong knowledge on working of Genesys Routing and Reporting components
5+ years professional knowledge and experience in the troubleshooting, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat
Well rounded with experience in multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace, Call Recording, VoIP technology, and CRM and IVR solutions or related technologies
Solid analytical skills, problem determination, and resolution recovery processes
Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors
Have administrative competence in at least one major programming language or platform (for example: Perl, Powershell, Python, or C#)
Experience in troubleshooting Salesforce , Avaya CM, NICE call recorder and NUANCE Speech recognizer
Minimum years of experience*:
8-10 years
Additional Sills: Skills:
Category
Name
Required
Experience
No items to display.
Work Location: Alpharetta, GA 30004
Contract duration: 6 months
Job Details:
Must Have Skills (Top 3 technical skills only) *
1. Supporting the Contact Center technology applications for Wealth Management.
2. Responding to escalations from Level 1 Support and the Wealth Management Business.
3. Using enterprise monitoring tools to perform fault analysis, failure avoidance, and the diagnosis and resolution of any other functionally impacting issues in a distributed environment.
Detailed Job Description:
Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 6 years of experience with Information Technology and Contact center with minimum 5 years of relevant experience in Genesys.
We are looking for:
Genesys 8.x framework Administrator
Strong knowledge on working of Genesys Routing and Reporting components
5+ years professional knowledge and experience in the troubleshooting, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat
Well rounded with experience in multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace, Call Recording, VoIP technology, and CRM and IVR solutions or related technologies
Solid analytical skills, problem determination, and resolution recovery processes
Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors
Have administrative competence in at least one major programming language or platform (for example: Perl, Powershell, Python, or C#)
Experience in troubleshooting Salesforce , Avaya CM, NICE call recorder and NUANCE Speech recognizer
Minimum years of experience*:
8-10 years
Additional Sills: Skills:
Category
Name
Required
Experience
No items to display.