IT User Help Desk Specialist (German) ТОВ «БДО Центерс» Киев

[Kate]

Требуемый опыт работы: не требуется
Полная занятость, полный день

IT User Help Desk Specialist (fluent German)
Our company name is BDO Germany and we are part of the BDO Group headquartered in Brussels, Belgium:

• 80,000 people employed
• $9 billion revenue generates
• 160 countries present

For our office in Kyiv, BDO Centers LLC, we are looking for amazing young talents, that want to be part of an internationally well know organization with an excellent reputation and a legacy of 100 years in the business.
At present we develop a project -User Help Desk for our BDO Global Clients-
Thus, we invite IT Help Desk Specialist to join our Team! FLUENT GERMAN IS MUST!
JOB DESCRIPTION
General Purpose
Provide the 1-level user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
FLUET GERMAN IS MUST
Main Job Duties and Responsibilities:

• 1st level support for hardware (notebooks, stand computers, mobile devices, printers),
• 1st level support for standard software, in-house developments, company-specific test software
• Comprehensive support in the area of MS Office products
• Entry, processing, maintenance & documentation of all inquiries via telephone / email / portal
• Administration and support for e-mail encryption Zertificon
• Configuration and operating support of mobile devices iPhone / iPad via the MDM system MobileIron
• Support of system administration in user administration
• Management and support of a cloud solution based on owncloud
• Forwarding of non-solvable faults to downstream support groups or service providers
• Maintenance of a knowledge base on incidents based on the ISMS system «Cherwell»

Education, Qualifications and Experience:

• A broad background of knowledge and you have gained initial experience (2 years or more) in the UHD / User Helpdesk and want to continue this
• Very high service orientation and strong communication skills in dealing with demanding, highly qualified users active on the market
  • Microsoft Office products (especially advanced special topics such as pivoting, macro development / partly VBA, …),
  • Microsoft Windows 7, 10 operating system
  • Configuration and installation of Windows clients
  • User administration and administration Active Directory
  • Monitoring and compliance with SLAs
• Very good conceptual, solution-oriented and analytical thinking as well as independent, structured and careful working methods
• Experience or knowledge of Microsoft Azure is an advantage
• Experience or knowledge of the «Cherwell» ticket system is an advantage
• Very good German in speaking / good in writing is of great advantage — with existing basic knowledge we will help you on- and off-the-job to perfect it. Your customers usually speak German.
• German C1 is must

Key Skills and Competencies:

• oral and written communication skills
• Good IT background
• Fluent German, English B2
• customer service orientation
• problem analysis
• problem-solving
• adaptability
• team interaction
• planning and organizing
• attention to detail
• stress tolerance

Why working with us is an advantage:

• In your Kiev office, we offer you a modern workplace in a central location and a team-oriented working atmosphere in an aspiring company that is committed to providing a wide range of services.
• Even you will be Kyiv based, you will enjoy risk independency from Ukrainian economic or political situation as your salary will be paid in Euro from Germany directly,
• We pay above average salaries (Kyiv average for top academic staff),
• We support you with additional healthcare insurance,
• German culture in terms of results-driven and consulting skills,
• Extended vacation scheme applicable, German bank-holidays scheme,
• German language courses offered to the team
• Business Trips from time to time to Europe possible

Don’t hesitate — send us your CV right now!

Ключевые навыки​

Customer Service
Немецкий язык
Windows Xp
MS Office
Работа в режиме многозадачности