Level 3 Application Support Stefanini San Jose, CA Full Time $135,000.00 - $150,000.00 / year

Kate

Administrator
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Stefanini Group is hiring!


Do you want to be a part of a highly innovative, digitally transformative team and work on cutting edge, state of the art technologies? If yes, then this is for you! Exciting opportunity awaits, let us help you get started.



For interested applicants, click the apply button or you may call

(248) 936-0629
/ email: [ Email address blocked ] - Click here to apply to Level 3 Application Support
for faster processing. Thank you.


Open to W2 candidates only!


  • The Level 3 Application Support team member will be part of a group that is responsible for the maintenance and support of firm applications. This function has broad knowledge of the business functions to resolve critical and strategic business technology challenges. The team member is responsible for adherence to Service Level Agreements for Level 3 application support services as defined by US IT Operations.
  • This individual performs advanced troubleshooting at the application level. Using his/her domain knowledge and relevant expertise, he/she will identify the area of fault (code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix. The specialist is individually responsible for delivering technical diagnosis and solution prescription within his/her specific technology expertise and assigned applications.
Top Skills:
  • Previous App Support experience in a large organization
  • Experience running Cosmos and SQL DB Queries
  • Experience running Cosmos and Cosmos DB Queries
  • Experience supporting event driven applications
  • Experience supporting application in an Azure PaaS environment.
  • Working knowledge of Team Foundation Server or VSTS Release Management Service (Azure DevOps)
  • Ability to develop and support automation tools, scripts and SQL reports
  • Ability to triage and troubleshoot ETL processes
  • Some background with networking, virtual machine platforms (VMWare, ESX), storage and system administration a plus.
  • Hands on experience of Powershell scripting (nice to have)
  • Proficient either in using C# to develop or debug applications (MVC framework experience a plus)
  • Candidates with these skills especially Azure PaaS, Microsoft Windows/SQL experience will be preferred

Qualifications:
  • At least 5 years of extensive knowledge and experience in development and/or application based troubleshooting.
  • Demonstrated experience in application support with industry knowledge of ITIL service management principles.
  • Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems. Demonstrated development or technical application support skill sets with detailed technical experience with industry standard platforms such as Lotus Notes, .NET/IIS, Sharepoint, Java, Documentum, and others.
  • Proven technical capabilities, analytical skills and application knowledge.
  • Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.
  • Ability to manage multiple conflicting deadlines and competing priorities.
  • Ability to build and maintain strong relationships within the team and throughout the firm. Undergraduate Degree (e.g., BS, BA) or 5 years IT experience.

  • Looking for someone that has both a Microsoft and Linux background. The Linux portion is to support a handful of apps that run primarily on Ubuntu but it will only be 25% of the total support effort. We need someone who has basic experience:
  • Navigating the file system via command line
  • Interpreting shell scripting (e.g. BASH)
  • Working with config management platforms (Puppet, Chef as plus)
  • Support applications running on nginx, apache, tomcat

  • Ability to develop and support automation tools, scripts and SQL reports
  • Extensive knowledge of Powershell scripting
  • Experience supporting application in an Azure IaaS environment. Azure PaaS experience a plus.
  • Working knowledge of Team Foundation Server or VSTS Release Management Service
  • Ability to develop and support automation tools, scripts and SQL reports
  • Ability to triage and troubleshoot ETL processes
  • Some background with networking, virtual machine platforms (VMWare, ESX), storage and system administration a plus
  • Familiarity with OCR technologies will be a plus

Recommended Skills​

Storage (Computing)

Sql (Programming Language)

Infrastructure As A Service (Iaa S)

Platform As A Services

Java (Programming Language)

C Sharp (Programming Language)
 
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