Job Description:
As a member of Global Technology Infrastructure organization, you'll be part of the service organization who manages the IT infrastructure for our customers, clients, and businesses around the globe. In this role you'll call on your experience in UNIX production assurance, Engineering, development and service improvements to deliver reliable infrastructure. As an experienced professional, you'll use your critical thinking skills to establish the team's functional goals and set priorities and objectives that align with our overall strategy. You'll oversee areas like incident management, change management, impact identification, Infrastructure development, Infrastructure Resiliency management, management communication, risk and controls, client relationship management, service improvement, discovery/gathering/documenting of business needs, data & requirements. And while you will be part of a tight-knit team of professionals who share your passion for technology, you'll also gain access to the best minds in the business-both as part of the JPMorgan Chase & Co. global technology community, and through our partnerships with some of the most important tech firms in the world.
Responsibilities :
BS/BA degree with at least 8 years of relevant experience
6 years of RedHat Enterprise Linux (RHEL) administration / engineering experience with strong troubleshooting skills
Advanced understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices.
Proficient in multiple infrastructure technologies
Ability to articulate to more experienced management a technical strategy in clear, concise, understandable terms
Knowledge on Veritas/RHEL cluster, Block and object storage, Networking
Understanding of Virtualization technologies
Experience with Capacity management, Resiliency and Business Continuity Planning and execution
Experience with Infrastructure automation - Puppet, Ansible
Experience working on multiple service improvement programs and able to prioritize work loads
Knowledge of cybersecurity and system security best practices
Experience with multi-tiered application architecture
Familiarity with agile development methodologies and practices
A proven track record of developing and implementing IT strategy and plans
Strong verbal and written communication skills
Self-motivated team player, with strong organizational and time management skills
Preferred Skills:
Knowledge of DevOps and Site Reliability Engineer related experience
Working experience in Financial Institutions
“High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.”
About Us: JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team: Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
As a member of Global Technology Infrastructure organization, you'll be part of the service organization who manages the IT infrastructure for our customers, clients, and businesses around the globe. In this role you'll call on your experience in UNIX production assurance, Engineering, development and service improvements to deliver reliable infrastructure. As an experienced professional, you'll use your critical thinking skills to establish the team's functional goals and set priorities and objectives that align with our overall strategy. You'll oversee areas like incident management, change management, impact identification, Infrastructure development, Infrastructure Resiliency management, management communication, risk and controls, client relationship management, service improvement, discovery/gathering/documenting of business needs, data & requirements. And while you will be part of a tight-knit team of professionals who share your passion for technology, you'll also gain access to the best minds in the business-both as part of the JPMorgan Chase & Co. global technology community, and through our partnerships with some of the most important tech firms in the world.
Responsibilities :
- Act as primary customer interface for day to day issues and queries
- Responsible for the incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management and service evolution functions for the Infrastructure
- Develop and support routine operational activities with automation
- Lead root cause analysis meetings as part of process improvement
- Work closely with peer teams to deliver high availability and optimum performance for customers
- Take part in Infrastructure resiliency automation and executions
- Responsible for coaching and mentoring team members
- Learning and facilitating new technologies
- Work closely with customers to drive the system stability programs
BS/BA degree with at least 8 years of relevant experience
6 years of RedHat Enterprise Linux (RHEL) administration / engineering experience with strong troubleshooting skills
Advanced understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices.
Proficient in multiple infrastructure technologies
Ability to articulate to more experienced management a technical strategy in clear, concise, understandable terms
Knowledge on Veritas/RHEL cluster, Block and object storage, Networking
Understanding of Virtualization technologies
Experience with Capacity management, Resiliency and Business Continuity Planning and execution
Experience with Infrastructure automation - Puppet, Ansible
Experience working on multiple service improvement programs and able to prioritize work loads
Knowledge of cybersecurity and system security best practices
Experience with multi-tiered application architecture
Familiarity with agile development methodologies and practices
A proven track record of developing and implementing IT strategy and plans
Strong verbal and written communication skills
Self-motivated team player, with strong organizational and time management skills
Preferred Skills:
Knowledge of DevOps and Site Reliability Engineer related experience
Working experience in Financial Institutions
“High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.”
About Us: JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team: Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.