We are looking for a Manager for our Global Digital & eCommerce Operations team reporting to the Director with expert level knowledge in diagnostics, monitoring, alerting and measuring availability in a cloud computing environment.
· The ideal candidate will be responsible for the stability and reliability of our Global Digital Marketing & eCommerce sites across various divisions of client generating over $1B in revenue annually, increasing customer satisfaction, and protecting brand reputation.
· Managing a global team of platform engineers responsible for the 24x7 operations of our Global eCommerce & Digital Marketing sites
· Analyzing, planning and executing simulations across digital solutions to identify & remediate performance problems, prevent production outages, and guarantee predictable performance
· Instrumenting the complete architecture to provide user and system performance insights into the root cause of all application bottlenecks and enable real time visibility to reduce risk exposure
· Defining the strategy for enabling performance diagnostics and monitoring through the use of Infrastructure, Application Performance Management (APM), other monitoring tools, and diagnostic techniques
· Measuring the stability and reliability of specific processes and end-to-end performance. Developing dashboards and reports to provide ongoing visibility into the performance of our sites to all levels of the organization
· Partnering with application delivery teams to ensure proper release processes are defined and followed prior to deployments, deployment of changes using the existing tool chain
· Participating in re-architecture, redesign, and refactoring decisions to satisfy performance requirements
· Incident triage and management of P1 and P2 incidents reported to our global service desk
· Leading with a prevention mindset and ability to coach junior site reliability engineers with a continuous improvement mindset
Qualifications:
· Bachelor’s Degree in Computer Science, Computer Engineering or related field is required
· 10+ years of experience in instrumenting infrastructure and APM monitoring with at least 5 years in cloud computing
· Ability to translate availability metrics into consumable materials to be shared with executive leadership
· Thorough understanding of performance impacts and application issues that affect availability and how to proactively
· AWS operations, infrastructure and APM monitoring in New Relic APM, Java, AEM (preffered)
Preferred requirements:
· Experience in Health Care industry is preferred
· Experience with cloud architecture and best practices, preferably using AWS, Terraform and Ansible
· Experience operating the Magento eCommerce platform and or Adobe Experience Manager (AEM)
· Experience with containerization technology such as Docker and Kubernetes
· Proven experience in overseeing global 24x7 site reliability teams
· Experience or strong knowledge with cyber security and compliance strategy (PCI DSS, PHI, GDPR etc.)
· Experience leveraging CI/CD for deploying application components by leveraging DevOps tool chain – JIRA, Confluence, JFrog, Artifactory, Jenkins, SonarQube, Veracode, Selenium, etc.
· Experience leading geographically distributed teams
· Experience working with external suppliers and strategic sourcing partners with globally dispersed teams
· Excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills
top 5 things:
Must have mgmt experience, operations, create teaming culture, understands lean and metrics driven organization – cares about teams success – knows what to do in a outage situation
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.
· The ideal candidate will be responsible for the stability and reliability of our Global Digital Marketing & eCommerce sites across various divisions of client generating over $1B in revenue annually, increasing customer satisfaction, and protecting brand reputation.
· Managing a global team of platform engineers responsible for the 24x7 operations of our Global eCommerce & Digital Marketing sites
· Analyzing, planning and executing simulations across digital solutions to identify & remediate performance problems, prevent production outages, and guarantee predictable performance
· Instrumenting the complete architecture to provide user and system performance insights into the root cause of all application bottlenecks and enable real time visibility to reduce risk exposure
· Defining the strategy for enabling performance diagnostics and monitoring through the use of Infrastructure, Application Performance Management (APM), other monitoring tools, and diagnostic techniques
· Measuring the stability and reliability of specific processes and end-to-end performance. Developing dashboards and reports to provide ongoing visibility into the performance of our sites to all levels of the organization
· Partnering with application delivery teams to ensure proper release processes are defined and followed prior to deployments, deployment of changes using the existing tool chain
· Participating in re-architecture, redesign, and refactoring decisions to satisfy performance requirements
· Incident triage and management of P1 and P2 incidents reported to our global service desk
· Leading with a prevention mindset and ability to coach junior site reliability engineers with a continuous improvement mindset
Qualifications:
· Bachelor’s Degree in Computer Science, Computer Engineering or related field is required
· 10+ years of experience in instrumenting infrastructure and APM monitoring with at least 5 years in cloud computing
· Ability to translate availability metrics into consumable materials to be shared with executive leadership
· Thorough understanding of performance impacts and application issues that affect availability and how to proactively
· AWS operations, infrastructure and APM monitoring in New Relic APM, Java, AEM (preffered)
Preferred requirements:
· Experience in Health Care industry is preferred
· Experience with cloud architecture and best practices, preferably using AWS, Terraform and Ansible
· Experience operating the Magento eCommerce platform and or Adobe Experience Manager (AEM)
· Experience with containerization technology such as Docker and Kubernetes
· Proven experience in overseeing global 24x7 site reliability teams
· Experience or strong knowledge with cyber security and compliance strategy (PCI DSS, PHI, GDPR etc.)
· Experience leveraging CI/CD for deploying application components by leveraging DevOps tool chain – JIRA, Confluence, JFrog, Artifactory, Jenkins, SonarQube, Veracode, Selenium, etc.
· Experience leading geographically distributed teams
· Experience working with external suppliers and strategic sourcing partners with globally dispersed teams
· Excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills
top 5 things:
Must have mgmt experience, operations, create teaming culture, understands lean and metrics driven organization – cares about teams success – knows what to do in a outage situation
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.