Требуемый опыт работы: 3–6 лет
Полная занятость, гибкий график
Key responsibilities:
Key competencies:
Conditions:
Английский язык
Customer Service
Teambuilding
Teamleading
Helpdesk
MS PowerPoint
Управление проектами
Деловая переписка
Работа в команде
Деловая коммуникация
Грамотная речь
Полная занятость, гибкий график
Key responsibilities:
- Coordinate the support teams.
- Organize the continuous & effective support process.
- Organize the process of the monitoring tickets, consolidate metrics e.t.c.
- Control the key SLAs (answer the customers questions, resolving of tickets & so on).
- Control the internal ticket routing process.
- Control the Project Knowledge Base & FAQ relevance.
Key competencies:
- Upper-intermediate English (fluent is a plus)
- Fluent Russian
- Experience with computer programs or IT background or experience in support team.
- WARNING! During your work you will have to communicate in English on a daily basis.
- Strong technical experience & skills
- Strong team leading experience & skills
- Basic business processes & product features understanding
- High responsibility for personal and subordinate employees results
- Real experience and understanding of the base IT support methodologies and terms (ITIL/ITSM, DevOps, SLA, Request Management, Knowledge base, Service Desk, Ticket/Incident etc.)
- Customer focus and positive company service image making
- Proactivity, independence, problem solving, communication skills
Conditions:
- Flexible working schedule.
- Technological and soft skills training and workshops.
- Opportunity for professional and career development.
- Friendly team.
- Location: Office/Work from home.
- Annual bonus.
Ключевые навыки
Английский — C2 — В совершенствеАнглийский язык
Customer Service
Teambuilding
Teamleading
Helpdesk
MS PowerPoint
Управление проектами
Деловая переписка
Работа в команде
Деловая коммуникация
Грамотная речь