Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on and about their experiences working at ServiceNow.
Job Description
What you get to do in this role:
Responsible for taking small to large IT Business Applications programs/projects from original concept through final implementation. Establish stakeholders’ engagement framework and program governance by which a program’s execution is monitored, guided and optimized for best business outcome.
Facilitate Scrum rituals (Planning, Standups, review, retrospective, etc.)
Manage multiple scrums teams applying scrum principles, practices, and theory
Develop detailed project execution plan and manage all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and on-time delivery within budget constraints
Create crisp and complete status reporting to support project/program discussions at Steering Committee and Sponsor level
Provide overall communication and interfaces with all areas affected by the program/project including cross-functional stakeholders, business sponsors and vendors
Promote organizational understanding of Agile roles and DevOps practices
Apply consistency and best practices through project initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking
Qualifications
In order to be successful in this role, we need someone who has:
MUST HAVE: 10+ years of project / program management experience
MUST HAVE: at least 5 years dedicated to managing enterprise level software application development projects for one or more of the following functions: Sales, Marketing, Channel & Alliances, Professional Services.
Agile Scrum Master Certified
Ability and experience in managing all execution aspects of a program, including scheduling, on-time delivery, interdependencies tracking, resources planning, benefits tracking, program financials
Experienced scrum master managing multiple scrums teams applying scrum principles, practices, and theory
Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement.
Proven experience in managing multiple large programs/projects, in enterprise environments delivering business support applications for one or more of the following functions: Global Services, Channel & Alliances, Marketing, Sales or Education.
Knowledge of Sales, Partner or Marketing Operation business processes; experience with Sales, Partner or Marketing management systems
Demonstrated ability to drive Steering Committee meetings with executive management with solid experience in decision making
Excellent communication skills, problem solving, conflict / resolution management, active listening, time management, and interpersonal skills
Demonstrated consistent ability to lead cross-functional teams and deliver technical solutions while mitigating or removing hurdles / obstacles. Has a track record of overcoming project crisis.
Ability to be straightforward, articulate well, and have exceptional listening skills.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on and about their experiences working at ServiceNow.
Job Description
What you get to do in this role:
Responsible for taking small to large IT Business Applications programs/projects from original concept through final implementation. Establish stakeholders’ engagement framework and program governance by which a program’s execution is monitored, guided and optimized for best business outcome.
Facilitate Scrum rituals (Planning, Standups, review, retrospective, etc.)
Manage multiple scrums teams applying scrum principles, practices, and theory
Develop detailed project execution plan and manage all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and on-time delivery within budget constraints
Create crisp and complete status reporting to support project/program discussions at Steering Committee and Sponsor level
Provide overall communication and interfaces with all areas affected by the program/project including cross-functional stakeholders, business sponsors and vendors
Promote organizational understanding of Agile roles and DevOps practices
Apply consistency and best practices through project initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking
Qualifications
In order to be successful in this role, we need someone who has:
MUST HAVE: 10+ years of project / program management experience
MUST HAVE: at least 5 years dedicated to managing enterprise level software application development projects for one or more of the following functions: Sales, Marketing, Channel & Alliances, Professional Services.
Agile Scrum Master Certified
Ability and experience in managing all execution aspects of a program, including scheduling, on-time delivery, interdependencies tracking, resources planning, benefits tracking, program financials
Experienced scrum master managing multiple scrums teams applying scrum principles, practices, and theory
Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement.
Proven experience in managing multiple large programs/projects, in enterprise environments delivering business support applications for one or more of the following functions: Global Services, Channel & Alliances, Marketing, Sales or Education.
Knowledge of Sales, Partner or Marketing Operation business processes; experience with Sales, Partner or Marketing management systems
Demonstrated ability to drive Steering Committee meetings with executive management with solid experience in decision making
Excellent communication skills, problem solving, conflict / resolution management, active listening, time management, and interpersonal skills
Demonstrated consistent ability to lead cross-functional teams and deliver technical solutions while mitigating or removing hurdles / obstacles. Has a track record of overcoming project crisis.
Ability to be straightforward, articulate well, and have exceptional listening skills.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .