Job Title: ServiceNow DevOps Engineer
Location: FULL REMOTE – Local (D.C. Metro) preferred.
Clearance: Clearable US Citizen Required – will sponsor for a Top Secret clearance.
Company Description:
Our great client is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with a vision to become the trusted information technology advisors to our clients while providing superior, cost effective service. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. Our great client is currently a prime contract holder with the NGA, DLA, DIA, USDA, Coast Guard and many more
Program Description:
Defense Intelligence Agency (DIA) is an intelligence agency of the United States federal government, specializing in defense and military intelligence. This program will be contributing to the design, development, implementation, operational sustainment, and continual improvement of IT Service Management (ITSM) capabilities, such as ServiceNow, to optimize the efficiency and effectiveness of service delivery to DIA customers stakeholders and end-users.
Description:
Location: FULL REMOTE – Local (D.C. Metro) preferred.
Clearance: Clearable US Citizen Required – will sponsor for a Top Secret clearance.
Company Description:
Our great client is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with a vision to become the trusted information technology advisors to our clients while providing superior, cost effective service. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. Our great client is currently a prime contract holder with the NGA, DLA, DIA, USDA, Coast Guard and many more
Program Description:
Defense Intelligence Agency (DIA) is an intelligence agency of the United States federal government, specializing in defense and military intelligence. This program will be contributing to the design, development, implementation, operational sustainment, and continual improvement of IT Service Management (ITSM) capabilities, such as ServiceNow, to optimize the efficiency and effectiveness of service delivery to DIA customers stakeholders and end-users.
Description:
- Support the ServiceNow Platform and Tools, build state of the art solutions using workflows, orchestration and developer tools in a Cloud infrastructure
- Work on triaging, troubleshooting and resolving critical cloud automation issues in our infrastructure as well as ensuring the continuous availability of our cloud
- In addition to resolving automation issues, work closely with Engineering teams and other members of the infrastructure organization including SREs / System Engineering, Instance Automation, Monitoring, Technical Support and the ServiceNow development teams to provide solutions for auto-resolutions of issues
- 5 - 8 years of experience of troubleshooting and resolving difficult technical issues with ease
- Strong knowledge on JavaScript frameworks (e.g. NodeJS, ReactJS, Redux), Java Web Application Framework & Integration technologies like workflows, APIs etc.
- Solid understanding of data modeling and databases
- A good knowledge of cloud infrastructure is a must
- Ability to identify and resolve technical issues rapidly in a cloud automation environment
- Aptitude to identify the pattern of issues and provide automated solutions for issue resolution as a DevOps team member
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Laser focused on customer issues
- Experience with design and optimization of databases, has an understanding of AWS and/or C2S, has implemented at least two ServiceNow modules and has a minimum of two years of experience with ServiceNow
- ServiceNow Certified System Admin