Job Description:
We embrace agile principles and values, favor DevOps practices, and view infrastructure as code, all while we continue building a world class enterprise platform that supports our growth and ambitious vision. The CTO organization is looking to expand the reach of the ServiceNow platform beyond ITSM and currently recruiting smart, highly collaborative individuals, with a technical curiosity, and a strong desire to elevate their ServiceNow career.
Position Summary:
The goal of the ServiceNow technical lead is to manage a feature team of technologists and engineers in support of the Enterprise Portal and Enterprise Request product areas.
This person will own the technical governance and code quality of all solutions deployed in support of Enterprise Portal & Catalog. The ServiceNow technical lead must align with platform architecture, product owners, and business partners for technical designs and technical implementation to ensure use cases are met in the most effective manner for the underlying ServiceNow platform. Additionally, the technical lead will oversee the agile ceremonies, user story assignment, code reviews, and be accountable to maintaining development velocity across the assigned feature team. We are looking for a creative problem solver that can analyze business challenges, solution, and pro-actively make recommendations that favor leveraging out of box functionality over customization. The ideal candidate is a technical expert in Service Now and takes pride in designing best in class solutions that push the boundaries of platform capability.
This person will understand best practice configuration principles within ServiceNow and have an adept understanding of the delicate balance between configuration / customization and the risks posed to the platform. Additionally, the ideal candidate will have strong scripting experience and hold an advanced ServiceNow certification such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).
This position is a people manager and reports to the Enterprise Service Management Executive Director
Responsibilities:
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team:
The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
We embrace agile principles and values, favor DevOps practices, and view infrastructure as code, all while we continue building a world class enterprise platform that supports our growth and ambitious vision. The CTO organization is looking to expand the reach of the ServiceNow platform beyond ITSM and currently recruiting smart, highly collaborative individuals, with a technical curiosity, and a strong desire to elevate their ServiceNow career.
Position Summary:
The goal of the ServiceNow technical lead is to manage a feature team of technologists and engineers in support of the Enterprise Portal and Enterprise Request product areas.
This person will own the technical governance and code quality of all solutions deployed in support of Enterprise Portal & Catalog. The ServiceNow technical lead must align with platform architecture, product owners, and business partners for technical designs and technical implementation to ensure use cases are met in the most effective manner for the underlying ServiceNow platform. Additionally, the technical lead will oversee the agile ceremonies, user story assignment, code reviews, and be accountable to maintaining development velocity across the assigned feature team. We are looking for a creative problem solver that can analyze business challenges, solution, and pro-actively make recommendations that favor leveraging out of box functionality over customization. The ideal candidate is a technical expert in Service Now and takes pride in designing best in class solutions that push the boundaries of platform capability.
This person will understand best practice configuration principles within ServiceNow and have an adept understanding of the delicate balance between configuration / customization and the risks posed to the platform. Additionally, the ideal candidate will have strong scripting experience and hold an advanced ServiceNow certification such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).
This position is a people manager and reports to the Enterprise Service Management Executive Director
Responsibilities:
- Oversee the day to day management and development of a feature team consisting of technologists and engineers
- Own the technical governance for all development activity occurring in the Enterprise Portal and Catalog product space
- Proactively manage feature team velocity, identify and implement continuous improvement opportunities
- Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, UI components
- Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices
- Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow
- Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support
- Identify ServiceNow system deficiencies and recommend solutions
- Participate in creating and developing standards, best practices, support guidelines and procedures
- Partner with integrations subject matter expert to use MID servers, APIs, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
- Research new feature enhancements and functionalities from ServiceNow
- Expand and Implement other ServiceNow modules catering the entire Enterprise Service Management spectrum
- BS degree in Computer Science, similar technical field of study or equivalent practical experience
- 6+ years of hands on experience developing and configuring on the ServiceNow Platform
- Previous experience leading teams through large enterprise transformation programs
- ITIL foundations certification
- Minimum 4-6 years of experience in ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
- Experience leveraging ServiceNow codeless technologies - Flow Designer and Integration Hub
- Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR)
- Experience with CMDB, and integration with other external tools
- Experience with Service Portal, Request Catalog and Automations across the ServiceNow platform
- Knowledge of AI and ML Capabilities
- Understanding of working with Web technologies such as SOAP, JSON, XML and Web Services
- Experience with ITOM modules (Orchestration, Service Mapping, Event Management and Discovery)
- Software development experience with one or more general purpose programming languages including but not limited to: Java, Python, JavaScript, JS Libraries and Framework
- Solid team player with a "can do” attitude
- Extremely organized with strong time-management skills
- Ability to contribute to and lead projects following Agile or Scaled Agile methodologies
- Process and detail oriented, analytical and inquisitive
- Ability to deliver solutions to improve and automate complex and/or critical business processes
- Strong professional and interpersonal skills including creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage.
- Ability to effectively prioritize and execute
- Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary
- Ability to multi-task across project/initiatives and deliver according to time commitments
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team:
The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.