RESPONSIBILITIES:
Kforce has a client seeking a ServiceNow Senior Business Analyst in Miami, FL. Primary Responsibilities:
Business Process Improvement
Financial Analysis
Finance
Data Analysis
Provide Analytic Consultation
Kforce has a client seeking a ServiceNow Senior Business Analyst in Miami, FL. Primary Responsibilities:
- ServiceNow Senior Business Analyst will be responsible for ensuring Incidents, Tasks and Stories are gathered and maintained within the ServiceNow tool
- Lead and maintain the flow of requirements from the product backlog into sprint planning, providing a controlled overall view of the business and functional requirements at a detailed level
- Build, maintain and enhance Dashboards and reporting within the ServiceNow tool
- As a ServiceNow Senior Business Analyst, you will manage and prioritize tasks/incidents/stories in Assignment groups to ensure they are addressed within our Service Levels
- Responsible for working and maintaining the relationship with our Development vendor and assign Stories to ensure the work and Sprints are completed on time
- Three plus years of strong knowledge of the ServiceNow platform, from a support perspective is a requirement
- Experience in business systems analysis and working in a fast-paced environment with a working knowledge of ITIL, Agile and DevOps methodologies
- Experience in gathering requirements, producing specifications, and carrying out delivery planning and prioritization activities
- Knowledge in using manual and automated testing methodologies as part of product development and quality assurance
- Expertise with supporting ServiceNow ITSM, PA, ITFM, PPM, HRSM and Service Portal
- Experience working on and managing projects would be highly beneficial
- Experience from developer or administrator level would be advantageous
- Scrum Master certification a plus
Recommended Skills
Perform Statistical AnalysisBusiness Process Improvement
Financial Analysis
Finance
Data Analysis
Provide Analytic Consultation