Product Support Engagement Lead
Job ID: 130799
Required Travel :Minimal
Managerial - No
Location: :USA-TX, Plano, 2900 W Plano Pkwy (CU)
Who are we?
Every day, billions of transactions, calls and messages that hold the world's communications fabric together run on systems that Amdocs has helped create.
Because we work with some of the largest and most innovative companies on the planet, our work makes an impact. Over the past four decades, we have continually reinvented ourselves, and as we keep moving into exciting new areas such as media, gaming, IoT, 5G, cloud services and more, there are always opportunities for us to grow and develop. We will nurture your entrepreneurial instincts with open doors and promote your ability to seize the day. Our company comprises amazing people, a supportive atmosphere and a culture built on mutual support, respect and a “feel good factor” that can only happen in a workplace built by the kind of people Amdocs employs.
Make your career journey with us.
In one sentence
Responsible for Leading and mentoring a small development team within a specific task or project, side by side with hands-on development.
What will your job look like?
Join a leading global software and services provider championing creativity and technology to build a better connected world
Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment
Work for a company that serves the world's largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone
Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony
Help drive partnerships with some of the world's largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud
Immerse yourself in one of the largest end-to-end DevOps departments in our industry
Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services
Grow with a global leader with opportunities to develop, learn and upskill yourself
Amdocs AWARDS
Perks And Benefits
Treat yourself with generous holidays gifts from Amdocs
Access tons of complementary learning and upskilling programs to stay on top of what's new in your field
Enjoy our generous paid parental leave policy
Enjoy a wide range of fun company activities for you and your family
Secure your and your family's future with Life and Disability insurance
Take paid time off to volunteer for the causes that you're passionate about
Explore internal mobility opportunities. Experience different roles within Amdocs
Stay grounded with wellbeing and mediation courses, lectures and self-development tools
Job ID: 130799
Required Travel :Minimal
Managerial - No
Location: :USA-TX, Plano, 2900 W Plano Pkwy (CU)
Who are we?
Every day, billions of transactions, calls and messages that hold the world's communications fabric together run on systems that Amdocs has helped create.
Because we work with some of the largest and most innovative companies on the planet, our work makes an impact. Over the past four decades, we have continually reinvented ourselves, and as we keep moving into exciting new areas such as media, gaming, IoT, 5G, cloud services and more, there are always opportunities for us to grow and develop. We will nurture your entrepreneurial instincts with open doors and promote your ability to seize the day. Our company comprises amazing people, a supportive atmosphere and a culture built on mutual support, respect and a “feel good factor” that can only happen in a workplace built by the kind of people Amdocs employs.
Make your career journey with us.
In one sentence
Responsible for Leading and mentoring a small development team within a specific task or project, side by side with hands-on development.
What will your job look like?
- You will provide technical leadership to software engineers by coaching and mentoring throughout end-to-end software development, maintenance, and lifecycle to achieve project goals to the required level of quality; promote team engagement and motivation.
- Provide recommendations to the software engineering manager for estimates, resource needs, breakthroughs and risks; ensure effective delegation, supervising tasks, identifying risks and handling mitigation and critical issues.
- Hands-on technical and functional mentorship to design, maintenance, build, integration and testing of sophisticated software components according to functional and technical design specifications; Follow software development methodologies and release processes
- You will analyze and report the requirements and provide impact assessment for new features or bug fixes. Make high-level design and establishes technical standards.
- You will represent and lead discussions related to product/ application/ modules/ team and build relationships with internal customers/partners
- You will implement quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measure them and takes corrective actions in case of variances and ensure all the project agreed work are completed to the required level of quality.
- Bachelor's degree in Science/IT/Computing or equivalent
- 5 years of proven experience in a software engineering role
- 1-2 years of experience in leading tasks and/or mentoring engineers
- Thorough understanding of software development and/or support methodologies, principles and procedures and related software management tools
- You will be challenged with leading and mentoring a small development team and h owning the technical aspects of the project
- You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth
- You will have the opportunity to work with the industry most sophisticated technologies!
- We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
Join a leading global software and services provider championing creativity and technology to build a better connected world
Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment
Work for a company that serves the world's largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone
Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony
Help drive partnerships with some of the world's largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud
Immerse yourself in one of the largest end-to-end DevOps departments in our industry
Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services
Grow with a global leader with opportunities to develop, learn and upskill yourself
Amdocs AWARDS
Perks And Benefits
Treat yourself with generous holidays gifts from Amdocs
Access tons of complementary learning and upskilling programs to stay on top of what's new in your field
Enjoy our generous paid parental leave policy
Enjoy a wide range of fun company activities for you and your family
Secure your and your family's future with Life and Disability insurance
Take paid time off to volunteer for the causes that you're passionate about
Explore internal mobility opportunities. Experience different roles within Amdocs
Stay grounded with wellbeing and mediation courses, lectures and self-development tools