Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.
Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.
The Wealth and Investment Management Platform team provides support for Wealth and Investment Management line of business applications. This includes Payables and Receivables, Commercial Card, Account Reconciliation and Disbursements, Lockbox, Information Reporting, and Pricing Tools, as well as Enterprise payment applications, including ACH, Wires, and Secure Transmission applications. The team is accountable for the availability, stability, resiliency, and operational health of all platforms aligned with TMPS. The team will partner with business operations to ensure all our customer transactions and associated technologies are monitored for operational health, performance, capacity, and availability. The team will also play a key role in enabling and driving forward the agile acceleration and DevOps changes currently underway. Team members within this function will ensure availability is paramount, including our critical obligation of protecting our customer’s information.
We are hiring a Senior Production Support Engineer to join the Platform Services Wealth Investment Management Technology Team. The Senior Production Support Engineer will deliver enterprise capabilities that improve overall availability of 600 applications across the Wealth and Investment business lines. We are looking for a senior-level engineer who enjoys and thrives on solving complex problems through innovation impacting change at scale.
You will join an elite team of engineers driving Technology's transformation by introducing enterprise capabilities and products, launching new platforms, building tools, automating away complex issues, and integrating with the latest technology. The team will leverage experience as software engineers and systems engineers/administrators and work closely with the rest of the WIM development and architecture teams.
Key Responsibilities Include:
Required Qualifications
Desired Qualifications
Other Desired Qualifications
Job Expectations
Street Address
NY-New York: 100 Park Ave - New York, NY
NC-Charlotte: 300 S Brevard St - Charlotte, NC
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
Disclaimer
Benefits Summary
Benefits
Visit [ Link removed ] - Click here to apply to Software Sr Engineer - Sr Site Reliability Engineer for benefits information.
C Sharp (Programming Language)
Java (Programming Language)
Sql (Programming Language)
Extensible Markup Language (Xml)
Visual Basic (Programming Language)
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.
Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.
The Wealth and Investment Management Platform team provides support for Wealth and Investment Management line of business applications. This includes Payables and Receivables, Commercial Card, Account Reconciliation and Disbursements, Lockbox, Information Reporting, and Pricing Tools, as well as Enterprise payment applications, including ACH, Wires, and Secure Transmission applications. The team is accountable for the availability, stability, resiliency, and operational health of all platforms aligned with TMPS. The team will partner with business operations to ensure all our customer transactions and associated technologies are monitored for operational health, performance, capacity, and availability. The team will also play a key role in enabling and driving forward the agile acceleration and DevOps changes currently underway. Team members within this function will ensure availability is paramount, including our critical obligation of protecting our customer’s information.
We are hiring a Senior Production Support Engineer to join the Platform Services Wealth Investment Management Technology Team. The Senior Production Support Engineer will deliver enterprise capabilities that improve overall availability of 600 applications across the Wealth and Investment business lines. We are looking for a senior-level engineer who enjoys and thrives on solving complex problems through innovation impacting change at scale.
You will join an elite team of engineers driving Technology's transformation by introducing enterprise capabilities and products, launching new platforms, building tools, automating away complex issues, and integrating with the latest technology. The team will leverage experience as software engineers and systems engineers/administrators and work closely with the rest of the WIM development and architecture teams.
Key Responsibilities Include:
- Strong Operations and application support background with an expertise in writing code, building automation, and enabling DEVOPS and SRE practices.
- Apply technology background in software engineering, SRE, multi Cloud platform management, DevOps, CI/CD, Observability, and Continuous Testing to deliver and introduce new technology capabilities to solve operational issues in a multi-cloud technology landscape.
- Ensure the applications are available, have full-stack observability, and are integrated with CI/CD and always-on by introducing continuous improvement through code, automation, self E healing/autonomic capabilities, APIs, continuous testing (performance, smoke, regression, functional, chaos) and providing operational insight through analytics.
- Assess the availability of critical business flows, identify service level objectives and indicators, and conduct destructive and resiliency testing to reach 99.995% availability for the firm's critical products and services, leading to improved customer experience and customer satisfaction.
- Instrument applications for enterprise observability through Application Monitoring, Logging, Visualization, Analytics, and AI/ML.
- Explore continuous inspection capabilities code quality to identify problems before they manifest in production.
- Introduce and expand AIOps, ChatOps, NoOps, build machine learning (ML) models and algorithms, and robotic process automation (RPA) to solve complex operational and systemic issues, and to improve availability of products to customers.
- Share support responsibilities for critical applications, to identify systemic issues, conduct blameless post mortems, root cause analysis, and introduce strategic solutions in code that solve the problem and eliminate repeat issues.
Required Qualifications
- 7+ years of software engineering experience
- 7+ years of application development and implementation experience
- 7+ years of application production support experience
Desired Qualifications
- An industry-standard technology certification
- Strong verbal, written, and interpersonal communication skills
- 2+ years of experience performing Linux/Unix/Windows Server, or security device, builds and configuration
- 2 + years of experience developing or supporting IT Service Management solutions (e.g. Incident Management, Change Management, Asset Management and Configuration Management)
- 4+ years of experience with Waterfall and Agile project methodologies
- Agile Scrum (CSM), SAFE certifications or other advanced Agile certifications
- Experience with Ansible automation tool
- 3+ years of Salesforce experience
- Experience with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban
- Ability to interact with all levels of an organization
Other Desired Qualifications
- Solid Production Support background with a keen focus on development and quality
- Experience with system administration across multiple platforms
- Technical engineering experience with the following core technologies: OS, Application, Database, or Virtual/Cloud
- Experience with one or more software development languages: Java, JavaScript, Ruby, Python, JSON, Angular, NodeJS
- Experience with one or more CI/CD and Automation tools: Jenkins, Gradle, Maven, Git, SonarQube, Artifactory, Ansible, Puppet, Apigee
- Experience with one or more Observability/Monitoring tools: Elastic, Kibana, Grafana, AppDynamics, New Relic, DataDog, Kafka, CloudWatch, Jaeger, Zipkin, Big Panda, Splunk, TrueSight
- Experience with one or more Testing Frameworks: Selenium, JMeter, Blazemeter, Performance Center, Perfecto, Cucumber, Gherkin, ALM, Gremlin, Chaos Monkey, Chaos Toolkit, Simian Army, Toxi Proxy
- Experience with one or more OS and Platforms: AWS, PCF, PKS, Kubernetes, OpenShift, Linux, Azure, Windows, VMware
- Experience with one or more Data/Data Structures: Kafka, Apache Airflow, Logstash, Spark, Oracle, SQL, Mongo, Hadoop, Cloudera, AWS EMR, S3
- Knowledge of one or more additional capabilities: AIOps (Moogsoft, BigPanda, UIpath), Robotic Processing, Automation, Artificial Intelligence (AI)/Machine Learning (ML) Frameworks, Capacity Management
Job Expectations
- Willingness to work on-site at stated location on the job opening
Street Address
NY-New York: 100 Park Ave - New York, NY
NC-Charlotte: 300 S Brevard St - Charlotte, NC
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
Disclaimer
- All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Benefits Summary
Benefits
Visit [ Link removed ] - Click here to apply to Software Sr Engineer - Sr Site Reliability Engineer for benefits information.
Recommended Skills
.Net FrameworkC Sharp (Programming Language)
Java (Programming Language)
Sql (Programming Language)
Extensible Markup Language (Xml)
Visual Basic (Programming Language)