Job Description
The Senior Manager, Product & Technology is responsible for executing the design, product and technical build, support and maintenance of a key product or limited product portfolio, as well as the supporting technology capabilities and infrastructure that support that product in an Agile driven environment. Most often leading teams of 20+ FTE with skip level employees, and may lead teams of onshore and offshore contracting companies. Direct reporting line may include team(s) of Product Manager(s), Product Owner(s), technical and solution architecture, DevOps management, UI / UX, Test, as well as full stack Software Development.
Senior Manager is also responsible for attracting, hiring, retaining a high performing, full stack, team of Product Managers, Software Developers, architects, other members of technical staff, and Managers to support products and platforms. This role is also directly accountable for developing strong and productive relationships outside your direct teams with Customer or Customer representative teams, partner organizations, dependent technology teams, and supporting vendors.
This role is part of the Platform and Experiences team supporting the T-Mobile for Business (TFB) line of business within the Enterprise Technology Solutions (ETS) - CIO Organization at T-Mobile. T-Mobile's B2B segment is growing rapidly. We are looking for a leader who will help scale in this very quickly growing part of our business and help us deliver on the business roadmap in many strategic areas. This leader will drive programs and initiatives through the Concept, Assessment and Requirements stages and will manage multiple initiatives, teams and priorities.
Positions Remaining
1
Functional Group
Enterprise Technology Solutions
Brand
T-Mobile
Responsibilities
Strategy, Vision, Analysis
Works in collaboration with Director to develop strategy, plan, goals (outcomes) for their scope of business. Collaboration should extend to customer teams and groups, as well as close working teams within P&T.
Responsible for both internal and external software development (on all aspects of cycle) required to deliver products.
Ensures Product Team follows enterprise process to secure and maintain product funding. Works to resolve any blockers or issues with product funding.
Designs and develops methods and tools to measure team performance striking a balance between customer or technology based innovation, quality, speed to market, Agile team velocity, cost.
Provides review and guidance to Product Management team on product vision, strategy, roadmap for product(s) or group of products, methods and frequency of customer research and feedback, ROI analysis / funding, including identification and remediation of possible gaps.
Regularly cascades to direct reports Vision, Strategy, and goal based communications from executive and direct leadership.
Develops change management and communications plans, and executes or drives execution connected with internal change initiatives originated by direct leadership or P&T leadership.
Offers organizational design thinking / strategy to best structure the team and leverage resources. This includes periodic review of current and anticipated staffing capacity.
Develops and maintains culture, process, and consistent action for continuous improvement across Agile teams.
Supports learning and adoption of Lean principles and processes within Product Management team.
Works collaboratively with peers in Software Engineering, Architecture, etc. to apply Lean principles.
Define frameworks and enable capabilities to support development teams in modernizing legacy application architecture and infrastructure to empower CI/CT/CD.
Leads adoption of industry leading practices in areas of Customer Innovation, Customer Experience, Scaled Agile Product Delivery, Lean Product Delivery, CI / CT / CD, cloud, microservices / container architecture.
Business & Technical Execution
Regularly provides review and guidance to Product Management team on execution related responsibilities. This includes:
◦ Product Backlog structure and prioritization, process.
◦ Participation in Big Room (Program Increment) planning, and other major Agile sessions and ceremonies.
◦ Customer reviews and demos.
◦ Customer and Leadership level communications.
Fosters strong working relationships with high dependency delivery teams outside of reporting vertical (Engineering, other P&T teams outside immediate reporting structure).
Responsible for technical operations of software, 24/7 response, telemetry, overall health of products, and Site Reliability Engineering (SRE) operational functions.
Support team response, or fields and responds, forwards customer or Leadership escalations, as appropriate.
Supports creation and execution of key vendor contracts.
Manages key vendor relationships and delivery accountabilities of vendor or vendor resources as appropriate.
Works collaboratively with Product Team, Release Train Engineers (RTE's), Scrum Masters, Dev Team to identify and eliminate waste in the delivery cycle or process. When resolution requires influence beyond their level, drives structured upward communication and feedback to seek resolution.
Assists direct reports with ongoing prioritization and resource allocation to ensure scope and outcomes are delivered.
Executes appropriate customer communication, response and support to identify, determine root cause, resolve production defects and issues, or other operational issues.
Company Profile
T-Mobile U.S. Inc. (NASDAQ: TMUS) is America's supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile's customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit:
Applicant Privacy Policy
We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit .
Zip
98006
Qualifications
4-7 years of relevant Product Management experience in an agile software product development environment.
2-4 years experience managing teams of 5 or more resources in direct reporting relationship in Product Management organization.
4-7 years of relevant Product Management experience in an agile software product development environment.
Proven success in delivering software with Agile Scrum methodologies and other commonly used tools.
Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
Experience with Agile backlog/project management tools.
Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.
Experience in delivering large and complex business/technology initiatives.
Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.
Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS.
Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data.
Schedule
Full Time
Travel Required?
No
Department
Information Technology
Minimum Qualifications
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
Computer Science, Engineering, IT or equivalent experience
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.
The Senior Manager, Product & Technology is responsible for executing the design, product and technical build, support and maintenance of a key product or limited product portfolio, as well as the supporting technology capabilities and infrastructure that support that product in an Agile driven environment. Most often leading teams of 20+ FTE with skip level employees, and may lead teams of onshore and offshore contracting companies. Direct reporting line may include team(s) of Product Manager(s), Product Owner(s), technical and solution architecture, DevOps management, UI / UX, Test, as well as full stack Software Development.
Senior Manager is also responsible for attracting, hiring, retaining a high performing, full stack, team of Product Managers, Software Developers, architects, other members of technical staff, and Managers to support products and platforms. This role is also directly accountable for developing strong and productive relationships outside your direct teams with Customer or Customer representative teams, partner organizations, dependent technology teams, and supporting vendors.
This role is part of the Platform and Experiences team supporting the T-Mobile for Business (TFB) line of business within the Enterprise Technology Solutions (ETS) - CIO Organization at T-Mobile. T-Mobile's B2B segment is growing rapidly. We are looking for a leader who will help scale in this very quickly growing part of our business and help us deliver on the business roadmap in many strategic areas. This leader will drive programs and initiatives through the Concept, Assessment and Requirements stages and will manage multiple initiatives, teams and priorities.
Positions Remaining
1
Functional Group
Enterprise Technology Solutions
Brand
T-Mobile
Responsibilities
Strategy, Vision, Analysis
Works in collaboration with Director to develop strategy, plan, goals (outcomes) for their scope of business. Collaboration should extend to customer teams and groups, as well as close working teams within P&T.
Responsible for both internal and external software development (on all aspects of cycle) required to deliver products.
Ensures Product Team follows enterprise process to secure and maintain product funding. Works to resolve any blockers or issues with product funding.
Designs and develops methods and tools to measure team performance striking a balance between customer or technology based innovation, quality, speed to market, Agile team velocity, cost.
Provides review and guidance to Product Management team on product vision, strategy, roadmap for product(s) or group of products, methods and frequency of customer research and feedback, ROI analysis / funding, including identification and remediation of possible gaps.
Regularly cascades to direct reports Vision, Strategy, and goal based communications from executive and direct leadership.
Develops change management and communications plans, and executes or drives execution connected with internal change initiatives originated by direct leadership or P&T leadership.
Offers organizational design thinking / strategy to best structure the team and leverage resources. This includes periodic review of current and anticipated staffing capacity.
Develops and maintains culture, process, and consistent action for continuous improvement across Agile teams.
Supports learning and adoption of Lean principles and processes within Product Management team.
Works collaboratively with peers in Software Engineering, Architecture, etc. to apply Lean principles.
Define frameworks and enable capabilities to support development teams in modernizing legacy application architecture and infrastructure to empower CI/CT/CD.
Leads adoption of industry leading practices in areas of Customer Innovation, Customer Experience, Scaled Agile Product Delivery, Lean Product Delivery, CI / CT / CD, cloud, microservices / container architecture.
Business & Technical Execution
Regularly provides review and guidance to Product Management team on execution related responsibilities. This includes:
◦ Product Backlog structure and prioritization, process.
◦ Participation in Big Room (Program Increment) planning, and other major Agile sessions and ceremonies.
◦ Customer reviews and demos.
◦ Customer and Leadership level communications.
Fosters strong working relationships with high dependency delivery teams outside of reporting vertical (Engineering, other P&T teams outside immediate reporting structure).
Responsible for technical operations of software, 24/7 response, telemetry, overall health of products, and Site Reliability Engineering (SRE) operational functions.
Support team response, or fields and responds, forwards customer or Leadership escalations, as appropriate.
Supports creation and execution of key vendor contracts.
Manages key vendor relationships and delivery accountabilities of vendor or vendor resources as appropriate.
Works collaboratively with Product Team, Release Train Engineers (RTE's), Scrum Masters, Dev Team to identify and eliminate waste in the delivery cycle or process. When resolution requires influence beyond their level, drives structured upward communication and feedback to seek resolution.
Assists direct reports with ongoing prioritization and resource allocation to ensure scope and outcomes are delivered.
Executes appropriate customer communication, response and support to identify, determine root cause, resolve production defects and issues, or other operational issues.
Company Profile
T-Mobile U.S. Inc. (NASDAQ: TMUS) is America's supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile's customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit:
Applicant Privacy Policy
We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit .
Zip
98006
Qualifications
4-7 years of relevant Product Management experience in an agile software product development environment.
2-4 years experience managing teams of 5 or more resources in direct reporting relationship in Product Management organization.
4-7 years of relevant Product Management experience in an agile software product development environment.
Proven success in delivering software with Agile Scrum methodologies and other commonly used tools.
Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
Experience with Agile backlog/project management tools.
Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.
Experience in delivering large and complex business/technology initiatives.
Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.
Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS.
Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data.
Schedule
Full Time
Travel Required?
No
Department
Information Technology
Minimum Qualifications
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
Computer Science, Engineering, IT or equivalent experience
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.