Job Description
Job Summary
Zendesk’s Foundation Engineering group builds and maintains the platform that every engineer at Zendesk uses to serve our product to over 170,000 global businesses. As a member of this group, you will play a crucial role in ensuring the success of Zendesk Engineering in building agile, reliable, and secure products!
In this role, you will be a founding member of a new Foundation team focused on building the software, processes, and infrastructure that enable Zendesk engineers to use and manage secrets easily, safely, and compliantly in any environment. You will have an amazing opportunity to make a large impact on how Zendesk Engineering operates. You will collaborate within and across engineering teams to deliver services that improve the capabilities of our engineering platform.
What you’ll be doing
Turning our vision of dynamic, secure, and seamless secret lifecycle management for humans and services at Zendesk into a reality
Write and maintain the Kubernetes operator that connects Vault to our self-service pipelines as well as the sidecar container that other use to pull secrets
Build and maintain the infrastructure for storing secrets at Zendesk
Explore managed services like AWS Secrets Manager for future use cases
Investigate how to expand the number of services at Zendesk that support dynamic credentials to reduce our secret footprint and reduce the dangers of secret exposure
Write tools that help all engineers safely access and use secrets from their local development environments
Create observability metrics for our tooling to understand where and how our secrets are used throughout our platform
What you bring to the role
Required:
4+ years of experience in software engineering and/or DevOps
1+ years of experience building and managing AWS based services
Proficiency in a programming language and willingness to learn other languages
Excellent understanding of Docker containers and Kubernetes orchestration
In-depth knowledge of the process of developing new services and driving their adoption across an organization
Excellent communication and interpersonal skills
Preferred:
Proficiency in Go/Python/Ruby programming languages
Demonstrated desire to learn new technologies and programming languages as the team and responsibilities evolve over time
Experience with HashiCorp Vault, AWS Secrets Manager, or other secret management tools in a cloud environment
Experience with Kubernetes operators
Existing Tech Stack
HashiCorp Vault
AWS Infrastructure using Cloudformation
Vault Configuration using Terraform
Kubernetes
Go-based Kubernetes Operator
Sidecar Containers
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at .
We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
Job Summary
Zendesk’s Foundation Engineering group builds and maintains the platform that every engineer at Zendesk uses to serve our product to over 170,000 global businesses. As a member of this group, you will play a crucial role in ensuring the success of Zendesk Engineering in building agile, reliable, and secure products!
In this role, you will be a founding member of a new Foundation team focused on building the software, processes, and infrastructure that enable Zendesk engineers to use and manage secrets easily, safely, and compliantly in any environment. You will have an amazing opportunity to make a large impact on how Zendesk Engineering operates. You will collaborate within and across engineering teams to deliver services that improve the capabilities of our engineering platform.
What you’ll be doing
Turning our vision of dynamic, secure, and seamless secret lifecycle management for humans and services at Zendesk into a reality
Write and maintain the Kubernetes operator that connects Vault to our self-service pipelines as well as the sidecar container that other use to pull secrets
Build and maintain the infrastructure for storing secrets at Zendesk
Explore managed services like AWS Secrets Manager for future use cases
Investigate how to expand the number of services at Zendesk that support dynamic credentials to reduce our secret footprint and reduce the dangers of secret exposure
Write tools that help all engineers safely access and use secrets from their local development environments
Create observability metrics for our tooling to understand where and how our secrets are used throughout our platform
What you bring to the role
Required:
4+ years of experience in software engineering and/or DevOps
1+ years of experience building and managing AWS based services
Proficiency in a programming language and willingness to learn other languages
Excellent understanding of Docker containers and Kubernetes orchestration
In-depth knowledge of the process of developing new services and driving their adoption across an organization
Excellent communication and interpersonal skills
Preferred:
Proficiency in Go/Python/Ruby programming languages
Demonstrated desire to learn new technologies and programming languages as the team and responsibilities evolve over time
Experience with HashiCorp Vault, AWS Secrets Manager, or other secret management tools in a cloud environment
Experience with Kubernetes operators
Existing Tech Stack
HashiCorp Vault
AWS Infrastructure using Cloudformation
Vault Configuration using Terraform
Kubernetes
Go-based Kubernetes Operator
Sidecar Containers
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at .
We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.