Job Description
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.92 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,200 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 31 countries and territories to support customers who conduct business in the global economy. Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 30 on Fortune’s 2020 rankings of America’s largest corporations.
Strategy, Digital, & Innovation (SDI)
Strategy, Digital & Innovation group is responsible for Corporate Strategy and its Digital and Innovation teams. The group positions Wells Fargo for the future by enhancing the company’s focus on planning for the digital future and investing in the customer experience. The group leads corporate strategic planning; defines and manages digital platform standards and capabilities; and manages innovation priorities, opportunities, and companywide efforts to drive transformation. The team works closely with the company’s Technology Group and business lines to deliver digital solutions and innovation to customers that are integrated, intuitive, and seamless across channels.
The Role
The Head of the Enterprise Agile Coaching team is responsible for leading the team of coaches who support the business teams and the SDI-led digital teams. This leader will report to the Head of Enterprise Agile and Customer Journeys Transformation and be responsible for developing a team of coaches and coaching practices based on the needs of the product and customer journey teams. This leader will also be a core leader on the team, which is leading the transformation from an application & project-based organization to an Agile model focused on products and customer journeys.
This leader will lead a team and work with partners in SDI, technology and various businesses as they proceed on their agile and customer journey transformation. This leader will need to build an integrated coaching organization and collaborate closely with the other coaching organizations.
The transformation will require building strong relationships with both business and technology leaders as well as others supporting the transformation journey. This leader will coach leadership and teams to drive the adoption of an agile mindset with the goal of delivering valuable outcomes and delighting customers.This leader will bring thought leadership to multiple levels in the organization and help drive the adoption of best practices and the removal of impediments to our agility.
This leader should have experience working in an agile organization and/or leading organizations, which provide coaching and learning intended to drive transformational change. The ideal candidate will have experience developing strong teams, and building and leveraging customer journeys to transform a vision into an implementable plan. This role will require a strong partnership focus and an ability to lead and influence change.
This leader should have strong communication, coaching and leadership skills, and have a proven history of leading teams, which drive strategies to a successful implementation. This leader should have a strong understanding of financial services product and/or agile transformations.
Key responsibilities include the following:
Required Qualifications
Other Desired Qualifications
Disclaimer
Coaching And Mentoring
Leadership
Link Aggregation (Ethernet)
Management
Metrics
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.92 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,200 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 31 countries and territories to support customers who conduct business in the global economy. Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 30 on Fortune’s 2020 rankings of America’s largest corporations.
Strategy, Digital, & Innovation (SDI)
Strategy, Digital & Innovation group is responsible for Corporate Strategy and its Digital and Innovation teams. The group positions Wells Fargo for the future by enhancing the company’s focus on planning for the digital future and investing in the customer experience. The group leads corporate strategic planning; defines and manages digital platform standards and capabilities; and manages innovation priorities, opportunities, and companywide efforts to drive transformation. The team works closely with the company’s Technology Group and business lines to deliver digital solutions and innovation to customers that are integrated, intuitive, and seamless across channels.
The Role
The Head of the Enterprise Agile Coaching team is responsible for leading the team of coaches who support the business teams and the SDI-led digital teams. This leader will report to the Head of Enterprise Agile and Customer Journeys Transformation and be responsible for developing a team of coaches and coaching practices based on the needs of the product and customer journey teams. This leader will also be a core leader on the team, which is leading the transformation from an application & project-based organization to an Agile model focused on products and customer journeys.
This leader will lead a team and work with partners in SDI, technology and various businesses as they proceed on their agile and customer journey transformation. This leader will need to build an integrated coaching organization and collaborate closely with the other coaching organizations.
The transformation will require building strong relationships with both business and technology leaders as well as others supporting the transformation journey. This leader will coach leadership and teams to drive the adoption of an agile mindset with the goal of delivering valuable outcomes and delighting customers.This leader will bring thought leadership to multiple levels in the organization and help drive the adoption of best practices and the removal of impediments to our agility.
This leader should have experience working in an agile organization and/or leading organizations, which provide coaching and learning intended to drive transformational change. The ideal candidate will have experience developing strong teams, and building and leveraging customer journeys to transform a vision into an implementable plan. This role will require a strong partnership focus and an ability to lead and influence change.
This leader should have strong communication, coaching and leadership skills, and have a proven history of leading teams, which drive strategies to a successful implementation. This leader should have a strong understanding of financial services product and/or agile transformations.
Key responsibilities include the following:
- Partner with business and technology stakeholders to drive a cohesive approach to coaching
- Strategize with leaders and teams on how to increase the focus on the adoption of Agile behaviors and teaming
- Support teams in their journey to becoming high performing through coaching, teaching, mentoring and facilitation
- Provide thought-leadership, expertise and perspective to the transformation team to help accelerate our agile mindset and culture
- Coach leaders in adopting an agile mindset to help deliver positive outcomes which delight customers
- Develop a team of coaches and coaching practices based on the needs of the product and journey leaders, customer journey teams and the scrum teams
- Enable the adoption of Agile across the enterprise through the hands-on coaching and mentoring of current and future Agile teams, Journeys and products leveraging standard methodologies, processes and tools
- Drive the appropriate coaching backlog for coaching needs in partnership with the other coaching organizations and transformation leaders
- Provide insight into maturity metrics and enable insight into blockers and impediments to our agile transformation
Required Qualifications
- 10+ years of leadership experience
- 10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
Other Desired Qualifications
- Demonstrated experience in driving agile product transformation at scale in a regulated industry
- Scaled agile certification
- Demonstrable coaching and/or training experience and demonstrated experience leading coaching of agile methodologies and customer journeys
- Proven and demonstrated leadership skills including relationship building, change leadership, partnering and collaboration skills with clear ability to influence, gain buy-in and negotiate with a diverse group of key partners/leaders
- Working knowledge of DevOps or technology transformation
- Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders from a variety of disciplines and organizations, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships across the enterprise
- The ability to generate followership by inspiring a vision around transformation
- Demonstrable people management experience
- Excellent oral and written communication skills
- Proven success achieving objectives requiring a high level of cooperation from other parts of the organization to collaborate, initiate action planning, manage change, as well as make high impact decisions that advance the progress of the organization
- Excellent problem solving and analytic capabilities utilized to identify improvement opportunities, as well as creating approaches to address impediments to progress
- Highly motivated with an organized work style and the ability to work calmly in a high energy environment
- Able to demonstrate a high level of integrity with a mature approach to work
- Ethical integrity and demonstrated ability to assess and determine when to raise concerns and escalate
- Proven ability to proactively manage and resolve conflict and effectively defend decisions with objective rationale
- Educated to Bachelor degree level and/or equivalent experience/qualifications
Disclaimer
- All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Recommended Skills
MentorshipCoaching And Mentoring
Leadership
Link Aggregation (Ethernet)
Management
Metrics