Developer Support
Title: Support Engineer
LOCATION SPECIFIC: (NC or TX or WA)
PRODUCT: Developer Technologies with Emphasis on Azure DevOps
Essential Personal Attributes:
Highly motivated with a mature and positive attitude
A passion for working with peers and customers to help resolve deep customer technical issues on Microsoft, Third Party, and Open Source technologies.
A drive and desire to learn and grow yourself and others through proactive knowledge sharing
Strong and effective verbal/written communication and listening skills for collaboration and working with customers and peers
Strong organization and prioritization skills, with the capacity for driving quality impacts for customers and/or stakeholders
An overall passion for technology and for the business and customer value it drives and the desire to help others learn through proactive knowledge sharing activities
Outstanding problem-solving, troubleshooting and application debugging capabilities
Ability and willingness to quickly ramp up on multiple technology areas as needed
Technical Expertise (Required in one or more of each area) in Cloud, Windows Desktop Development, Web Development, Game, or Phone
Cloud Technologies: Azure DevOps, Microsoft Azure, Amazon web services, iCloud
Languages and Compilers: C/C++, C#, VB.NET, JAVA, HTML5
Developer Tools such as Visual Studio, Unity, Eclipse, .NET Framework, DebugDiag
Professional Experience:
Three or more years' experience in software development, consulting or support with a strong emphasis on Microsoft Client, Server and Development products and technologies. Deep understanding of application lifecycle and agile development principals.
Education
BS in Computer Science, or related degree, or 3-4 years of equivalent experience.
Customer Service communication, defining/summarizing customer's issues, resolving issues quickly (3+ years)
2
Azure DevOps Service experience (3+ years)
3
Azure DevOps Server experience (3+ years)
Title: Support Engineer
LOCATION SPECIFIC: (NC or TX or WA)
PRODUCT: Developer Technologies with Emphasis on Azure DevOps
Essential Personal Attributes:
Highly motivated with a mature and positive attitude
A passion for working with peers and customers to help resolve deep customer technical issues on Microsoft, Third Party, and Open Source technologies.
A drive and desire to learn and grow yourself and others through proactive knowledge sharing
Strong and effective verbal/written communication and listening skills for collaboration and working with customers and peers
Strong organization and prioritization skills, with the capacity for driving quality impacts for customers and/or stakeholders
An overall passion for technology and for the business and customer value it drives and the desire to help others learn through proactive knowledge sharing activities
Outstanding problem-solving, troubleshooting and application debugging capabilities
Ability and willingness to quickly ramp up on multiple technology areas as needed
Technical Expertise (Required in one or more of each area) in Cloud, Windows Desktop Development, Web Development, Game, or Phone
Cloud Technologies: Azure DevOps, Microsoft Azure, Amazon web services, iCloud
Languages and Compilers: C/C++, C#, VB.NET, JAVA, HTML5
Developer Tools such as Visual Studio, Unity, Eclipse, .NET Framework, DebugDiag
Professional Experience:
Three or more years' experience in software development, consulting or support with a strong emphasis on Microsoft Client, Server and Development products and technologies. Deep understanding of application lifecycle and agile development principals.
Education
BS in Computer Science, or related degree, or 3-4 years of equivalent experience.
- Years of experience required
- Degrees or certifications required
- Disqualifiers
- Best vs. average
- Performance indicators
- The sponsor is looking for someone with a 4-year degree IT / Computer Science. And he would like someone with Infrastructure understanding.
- Disqualifiers: The sponsor is requesting the candidates is proficient in English. Someone able to support and has past support experience and have phone interaction past experience.
- Best vs. average: Azure experience is number 1. Azure DevOps (Group of developers build a software solution) Server or service. Building pipelines or any other product DevOps base products. Git hub experience as well.
- Performance Indicators: Case Wellness (case documentation, first quality response, collaboration, making phone calls instead of sending emails whenever possible), Modeling CARE behaviors, & Peer and Customer Feedback.
- Top 3 must-have hard skills
- Level of experience with each
- Stack-ranked by importance
Customer Service communication, defining/summarizing customer's issues, resolving issues quickly (3+ years)
2
Azure DevOps Service experience (3+ years)
3
Azure DevOps Server experience (3+ years)