Sr. IVR Developer/Telecommunications Architect
Location Remote
JD -
Krishna
Qcentrio
Location Remote
JD -
- Experience building IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect environment a plus
- Experience building call flows aligned with complex business requirements
- Experience developing API builds and support using Python API/REST
- Experience developing and implementing complex IVR, (Interactive Voice Response) scripting, WFM (work force management), QM (quality management), Salesforce and/or other (CRM integration), call recording with records management
- Proficient knowledge of AWS services such as Connect, Lambda, S3, Athena, Amazon Lex, API Gateway, etc. a plus
- Network topology and design; Liaison with AT&T and Corporate network groups for all business networking protocols, familiar with TCP/IP, DHCP, DNS, HTTPS, SMTP, SIP etc.
Krishna
Qcentrio