Senior CRM Solution Architect, $115-125K
Primary Responsibilities:
Leadership
Architecture
Complex Problem Solving
Interpersonal Communications
Communication
Primary Responsibilities:
- Partner with Leadership to identify and plan continuous improvement within the CRM practice
- Ensure new technologies for future evolution of CRM practice are considered while developing solution designs
- Provide consultation for CRM capability delivery
- Maintain and enhance an in-depth understanding of the business needs and the ability to align them with industry best practices leveraging current technologies in the cloud
- Advises, consults, leads, guides and mentors fellow solution architects to ensure solutions are designed and implemented to the highest data security and data privacy standards.
- Partner with Enterprise Architects to understand and implement the Enterprise Architecture Strategy. Will influence the roadmaps for each line of business to achieve the CRM Strategy
- Follow and ensure compliance to data and security standards
- Accountable for developing project solution designs leveraging reference architectures and design building blocks to meet business and technical requirements.
- Accountable to facilitate technical analysis, comprehensive solution design, and technology domain sessions to drive optimum IT solutions.
- Maintains awareness of IT strategic direction, EA strategies, emerging technologies, software trends, and tools.
- Work with the delivery and support teams to incorporate process improvements, efficiency gains and tech debt elimination into the solution design.
- Partners with Enterprise Architecture to facilitate and support execution of pilot and or proof of concept activities to validate technology capabilities.
- Tracks and manages component interdependencies.
- Assess and evaluate project risks during planning and provide risk mitigation
- Follow client CRM, Web and Mobile architecture best practices, standards and processes
- Bachelors' degree in information technology, computer science, software engineering, or related fields, or equivalent practical experience
- CRM implementation experience is a must have, Salesforce strongly preferred
- 5+ years working experience in CRM technologies
- 2+ years as software architect
- Experience working with Agile teams
- Experience working on CRM projects is a must have
- DevOps Environment with automation first mind set
- Excellent analytical and problem-solving capabilities with ability to quickly understand and assess complex models and business processes when designing solutions.
- Demonstrate strong business minded consultative approach with focus on developing customer-centric solutions.
- Comfortable working with incomplete information and seeks to explore, analyze and collect information to increase understanding of a topic or issue.
- Ability to apply strategic thinking, engineering mindset and industry standard approaches when designing solutions.
- Ability to represent information following a defined design standard, using a combination of graphical and textual elements.
- Ability to choose the appropriate type of model or architectural patter to solve specific problems.
- Excellent interpersonal communication skills to explain complex technical topics in an easily digestible manner to technologist, leadership and business partners.
- Knowledge of Microservice Architectural Patterns and Containerization
- One or more cloud Certifications (Azure Preferred)
- Any Web Technologies certification is a plus
- ITIL Foundation Certification is a plus
- Any API or integration development is a plus
Recommended Skills
Strategic ThinkingLeadership
Architecture
Complex Problem Solving
Interpersonal Communications
Communication